Patient First - Easton

I trust Patient First in an emergency. The staff were wonderful, Dr.was very good, outcome was exactly what he stated. All in all, excellent treatment. Everyone was calm, professional and efficient.

My partner went in with signs of a potential heart attack. Inside of making sure she was seen in a speedy fashion, they asked her to settle a bill she was in the process of paying and to make a down payment to set up a new financial pay back plan. 0 compassion and for all they know, she could have been on the floor in a matter of minutes. This place is designed to make money, apparently practicing medicine is a distant second after getting paid. Disgusting.

Be very aware that the name should be "Profit First" because they see patients as dollar signs and nothing more.

I had a virtual care visit via my insurance company. The physician told me that I needed to get tested for COVID. I went immediately to this location for the test. When they registered me, I told them that I was referred for a test due to COVID symptoms. They registered me and called me back to see the physician on duty. He told me that my lungs sounded ok and that I didn't have a fever so a COVID test wasn't necessary. Keep in mind that no one at any moment told me that they weren't testing for COVID at this location and that I DID NOT ask to be treated for my symptoms. I was charged for the examination, which my insurance company did not cover.

My symptoms got much worse over the next 24 hours and I once again had a virtual doctor visit via cell phone. Again, the doctor told me to get tested for COVID, so I returned to Patient First to get tested. The procedure was the same. I stated that I was there upon referral for a COVID test. They registered me and called me in to the examination area. When I saw the doctor, she decided to run a battery of tests. When they all came back negative, she told me that I should get tested for COVID and referred me to their Bethlehem location. I told her that I was there for a COVID test. She then, for the first time, told me that that specific location wasn't doing COVID tests.

THIS WAS THE FIRST TIME THAT I WAS TOLD THAT THEY WEREN'T CONDUCTING COVID TESTS. Rather than to be up front and honest and lose a 'sale', they unnecessarily registered me in order to charge for the visits and all of the lab work. Once again, I did not ask to be treated but only to have a COVID test. I went to the CVS near my home and paid nothing to have a COVID test, rather than to drive all the way to Bethlehem to be tested at another Profit First location.

I've spent hours trying to get Profit First to rectify the unnecessary costs for procedures that I did not request. They absolutely refuse, stating that they didn't treat me for COVID, when that sole purpose of my visit was for COVID testing and no other reason. I didn't ask to be" treated" for my symptoms but just to be tested. They were the ones that decided to experiment with diagnosing something. The entire episode in futility resulted in their referring me for COVID testing. Then, they stated that because "I chose" to get tested at a pharmacy rather than their Bethlehem location, they couldn't mention the COVID testing referral.

My insurance company was covering all COVID-related referrals and all visits that resulted in a referral for COVID testing. Profit First made no reference in the coding to COVID, neither that I had gone there to get tested nor that they had referred me for testing so my insurance paid absolutley nothing.

This was the second time in two years that I went to this location. Both times, after running a battery of expensive tests, they told me the same: "We don't know what the problem is. If you get worse, go to the hospital. Otherwise, follow up with your primary care physician. " So both times I walk away, no better than when I arrived, owing for lab tests that I didn't request. And, both times, when visiting my primary care physician to follow up, my doctor told me that they didn't forward the notes nor the results of the tests so, in essence, I paid for follow-up visits for no reason.

Dr. Prestosh was so wonderful with my 5 year old daughter who dislocated her elbow. He was so kind and was able to put it back in place quickly not causing her any more pain or distress! We couldn’t thank him enough. Everyone at patient first were so kind and caring. Thank you!

I took my son here with a throat ailment, didn't have insurance. They charged almost THREE TIMES what other clinics do in the area. My son was seen by a doctor who insisted on doing not one, but TWO covid tests? !? When we left, we were no closer to knowing what was wrong, the only thing the doctor said was that the rapid test was negative.
BUT WE KNEW HE WAS NEGATIVE BEFORE WALKING IN THE DOOR! Meanwhile 2 weeks later we get a SUPPLEMENTAL BILL for another $80+? !? Clue in, people. You're NEVER getting that money. Awful, awful doctors. Completely incompetent. Ridiculously expensive. Avoid no matter what!

The employees are always so sweet. The building is always clean and they try to work with you for any payments.

Everyone was very nice and courteous. The facility was well sanitized and quick to clean whenever necessary. Dr. Jaque, the nursing staff, and other physicians worked well and in a timely manner to get me taken care of.

Everyone was nice and informative - made the appointment for a covid test online and was in and out quickly!

You completely misrepresent your COVID-19 testing services on your website. I would’ve just stayed home.

If your self paying, it’s not free and you have to have an appointment… On your website it says there’s no charge, just walk in. I don’t mind paying, but you’re staff couldn’t answer basic questions that would help me figure out if this was a legitimate service or not.

You should just write on your website that it’s not free… That there are costs related to administering the test of about $200 and that you don’t know the difference in accuracy between the rapid testing and the lab test.

I have a test scheduled at CVS in a couple days, and I would’ve just stayed home were it not for the information that I saw on your website.

Wonderful location. Felt very comfortable and was in and out in 30 minutes! I called at night and I was told to come right in! It was such an easy and quick process to be seen. I wish I had thought of this as an option right away! I had been sick for almost 3 weeks and my family Dr.wasn't helping me, I took the test and was negative and then they wanted to do it again! I suffered for almost 3 weeks because of it! (Mind you I was never seen yet in that time period by my family Dr! It was all phone and sending me to get tested and waiting!) My significant other was worried and decided I had to find another option, and I'm glad I did at Patient First, where truly, the patient IS FIRST! Thank you!

Went in today with anxiety n sleeplessness.was given a prescription that did nothing.when I called and asked for something different to help. I'm told the physician's assistant could not think of anything to call in.they are useless.don't go there.waste of time.this has been the 2nd time I was there n the second time I have said they are useless.added to my anxiety instead of helping.

Needed a doctors note cause I have pink eye told me I couldn’t have a note for the day before? Only for today. Never ever heard of that! So next time I have the flu I better go the day I’m throwing up! Ridiculous, done with this place!

Inside was clean, staff were friendly and I was attended to quickly. I came here to diagnose a sinus infection and possibly strep throat. I was prescribed antibiotics by a doctor and had an EKG all rather quickly.

I’d give zero stars if I could. I brought my baby (8month old) there last night with a 103.3 fever. They said they didn’t accept my insurance, we said fine and we offered to pay cash and they told us that we weren’t able to pay cash? When we went to the ER his temp was up to 104.4

This place, not living up to your name ‘Patient First’

Took care of my quickly and efficiently.strep throat.so im grateful i was able to fill presciption and get home to recouperate.

I’ve been here twice now in one week seeking treatment for flu-like symptoms and the lack of bedside manner from both doctors I’ve had is haunting. I’ve never written a negative review for an organization before but both times I’ve waited only to have a doctor speak to me for less than 5 minutes and then send me off to the pharmacy, feeling more perplexed than when I walked in. I just left after having a doctor seemingly use my medical history against me, as I have been coughing/ fighting a sore throat to the point of a lost voice for six days and was told that if I had just used my inhaler I would have been fine. I tried speaking with my lost voice and the doctor rudely barked “WHAT? ! I can’t hear you” despite me trying so hard to speak up that the pain caused me to tear up (this was followed be a “why are you crying”, but that’s beside the point). The front office staff is so kind that it’s a shame everything falls so sharply downhill once your vitals are done being taken. AVOID.

I went in on a Sunday afternoon and was felling sick doctor on duty said it was a viral. Monday while at work I started to feel worse so went to the Allentown office and said my ears are inflamed and a sinus infection. They gave antibiotics and off i went. I will not send my family nor friends to east faculties again. Very disappointing.

Been going to Patient First for years and always have had good experiences, however, my experience yesterday was less than desirable, will not go into detail, but a lesson on proper bedside manner on one of the nurses on that day would be greatly beneficial, when you choose to to use a facility like this, you would expect a certain level of compassion, it is a shame the actions of one can change the opinion of what were many great experiences on previous visits.its not like I am limited to other clinics like this are not nearby, I will not be returning.

I would have given this survey at least 3 stars because the staff is always welcoming but I had a terrible experience on March 31rst.
DR. CYRUS K. HOUSHMAND acted very unprofessional from the moment he stepped into the room. He didn't introduce himself and proceeded to say: what do I have to look! I thought that was very rude.
I have a noticeable bump on my wrist and so I wanted to know why it was hurting so much and he basically just touched the bump for a few seconds, looked at it and said: "You are fine, don't need anything" I asked him if I would need some kind of restriction because the pain was at times unbearable and he said: "No, I will give you a prescription just because I have to" (I now that doctors at patient first get a percentage when they sell any kind of medicine so that's why he sold me that bottle) He sold me a compound medicine, pain killer / anti-inflammatory. I could have bought that somewhere else. There's definitely more to this and I will take matters on hand.
This was by far THE WORST "DOCTOR" I HAVE EVER BEEN TREATED BY
Patient first should be more careful when hiring incompetent people.
Ps. Yesterday I went to see a new doctor and he told me I have a cyst and need surgery.

Excellent. The staff were kind and considerate. The doctor was world class, caring, considerate and honest. The nurse was gentle, very understanding and by far one of the best nurses I have ever encountered. I would definitely go there again.