Pep Boys Auto Parts & Service

These guys have been consistently good to me when I take my vehicles there for PA inspections. I have gotten my vehicle back when it was promised Everytime so far. I just got four new tires from Pep Boys on my station wagon and it rides like a dream now. I shopped around for a decent tire at a low price and they had them in stock and put them on fast. The mechanic who performed work on my car was present when I paid and I'm sure he did the best job. I used to work as a mechanic so I am particular about service and these guys do it well.

My boyfriend insist on handling all car maintenance and he loves this place. It's his version. Of a grocery store. Lol

Whenever I need auto parts this is my preferred place to shop. They already have what I need. When I bought wiper blades they put them on fire me at no additional cost

Every time I go in this place.which isn't frequent, it has been changed around and I can't find anything and no one is around to help. Not sure why on the help because not more than two people in store.

Had appointment at 1pm for simple mounting of ONE tire. There was only one other person in the waiting room. Not exactly busy. Every time the door to the car bay opened I looked in to see my car up on the lift with one tire off the car and no mechanics even looking at it. It wasn't until 3pm, 2 hours later that they finished mounting one tire. They offered no apology and I will never go to pep boys again.

Normally it is a great experience going there, but I guess on Sunday's the "C" team is at work. What's the point of having an appointment for an inspection and you arrive 15 minutes early and you end up leaving 4 hours later. Then to add insult to injury, we are told that if we take the car with us and not let them do the repairs, we would have to go through inspection all over again. I get once the repairs are complete they would have to check the work but to state we would have to do a brand new inspection is a little over the top. If this was Grade School and I was giving out marks from A to F, these guys would get a "Q".

Manangment horrible THE 40+ YEAR JOKE ABOUT NEVER TAKIN UR CAR TO BE SERVICED WELL TO BAD IT STILL HOLDS TRUE AND VERY INCOMPETENT BUISNESS. THE ACCESSORIES ARE GREAT. BATTERIES. TIRES A+. "REAL"SERVICE WELL THATS UR OPIONION AND A FOOLISH ONE IF U AGREE. ILL LEAVE IT AT THAT THANKS FOR THE HUGE WASTE OF TIME PEP KIDS!

Very bad at time management.my appointment was at 10 am on Saturday for oil change. I am on time and they said it will be done in 45 mins to 1 hr since there is one more appointment at the same time who is in there before me.after 1.5 hrs it is still not done. Since I have other plans I had to leave with out oil change and took the appointment the following day at 9 AM. I am the first person there at 9 AM.but the workers are not available till 9.30 AM.and took another 1 hr to complete.wasted more than 3 hrs in total for an oil change.

Daniel was extremely rude. The only reason I have 2 starts was the cashier saved the overall transaction.

I had a really bad experience that I will never come back to this place. I dropped my car off at 2: 30pm to get an oil change (I was going to travel the following morning). They told me to pick it up in 3 hours. I went back to get my car at 7: 10 pm and my car was still where I parked when I went there. If they can't keep their promises and can't change an oil change in 5 hours, imagine for other kinds of service. I don't like to give bad reviews because I try to understand that sometimes things happen but I told them that I neede the car to travel.

Great service from Olga at the tire center. I was in and out with 4 new tires and an alignment in no time.

Thank you for making it so easy for me to change my own tail-light! There are so many items, parts, and automotive things for sale at Pep Boys. It is awesome yet, overwhelming! The guy who helped me looked up my car in the computer and got me two replacement bulbs for just $5! Thank you Pep Boys Willow Grove!