Rothrock Chrysler Dodge Jeep Ram, Allentown PA

Great experience with service - got my vehicle in right away - completed the repairs and not only washed but waxed my Durango! Thanks Rothrock for taking such great care of my family's SUV! My only place to go in the Lehigh Valley!

We had been looking for a new Jeep Wrangler and had been to several dealerships. As we went into Rothrock expecting either high pressure sales or ignored when we said we didn't know when we'd be buying. We met Tony Bittenbender, who started talking to us about a test drive. We were familiar with the vehicle but went on the test drive anyway. Tony proved to be knowledgeable about the car showing us all kinds of features that other dealers hadn't mentioned, we had our heart set on a red one, but the only one on the lot in the trim and with the features we wanted was in GOBI color. We left to think about it, We heard from Tony and told him we really wanted a red jeep. There was no pressure in the deal. He started looking for the trim and model we wanted and was able to locate an exact match. After discussion and negotiation, we were able to get the car we wanted at the price we wanted which made the decision to buy much easier. Tony has been following up to make sure that we are satisfied with the vehicle. Next time I'm searching for a car, my first stop will be Tony "Test Drive" Bittenbender.

Two moths later I decided that it was time for me to replace my old car, I went back to see Tony and was looking tor new but inexpensive. My assumption was that I would get a Renegade, The smallest model. Tony looked around, and we were able to find a new Compass that had been on the lot for some time. After some discussions, We reached an agreeable price and I bought my second Jeep in two months.

Kudos to Laura Beers, the delivery specialist, who set me up with a rental while a sunroof was added. Laura walked me through all of the major features, which were a lot different than my 10 year old car. I got 4 wheel drive which is controlled by a knob on these newer models.

Thanks Laura and Tony.

EDIT: They finally paid off our trade in loan after we had to spend hours reaching out to them.

We purchased a used Nissan from this dumpster fire. Rothrock has not paid off our auto loan for our trade in vehicle and it's been over 13 days. Now we are receiving notices from PennDOT about the title of our last vehicle. I've left several messages with staff at Rothrock and have not received any calls back. It's literally impossible to speak to anyone here without walking in.

I suppose if you're stupid enough to buy one of the least reliable vehicle brands (Jeep, Dodge) on the planet, you deserve this kind of run around. We should have gone to a real Nissan dealership.

The buying experience was terrible. They intentionally take forever (until you can't stand to be there anymore), all while they act like they cant find financing and jack up your APR. There was all sorts of well-scripted, acted out confusion and disconnect between the sales department and the finance department. I've never had a problem financing before with good credit. They ran my credit through 6 different banks without letting me know there was a problem with the first bank. I would have liked to know.

They also tried to give us some low-ball figure (about 75% lower than KBB) for our trade in, and then acted like it was a mistake on their end when we said no. It was no mistake.