24 Hour Fitness, Houston TX

I tried to activate a 7 day pass. A rep and person who reports he is the manager, Ricky was really rude. It’s ridiculous that he is a manager. He reports that because I was a former member he will not give me a pass. I informed him that I had he pass printed outside he said that it doesn’t matter I’ve been to the gym before so I know what it’s like. Who talks to someone like this. He then told me to speak to Joel which is the general manager. He refused to call activate my pass. They even blamed me and said the front desk worker should not have let me work out. The service here at this location is deplorable!

The general manager Joel was of no help either. He did not hear me out, made excuses for his staff and told me they tried to register me which was a lie. I told them I didn’t have a number they only asked if I had a number and I was not in the system. It’s unfortunate some management believes only their staff and not the truth. The other location registered me and I now have my pass. I now see why Ricky was so passive because he knew his manager would believe anything. The manager totally lost his cool over the phone and lacks problem resolution skills.

I was thinking about joining this gym side I'm only 2 blocks away. But thanks to all the negative comments and the rude person that answered the phone I'll go somewhere else

This location charged my credit card several times during one month and higher fees the previous months until I found out and cancelled my membership.

I’ve been going to this gym for seven years and it’s gone down hill ever since. Restrooms is always nasty, someone used #2 today and didn’t even flush. There’s some bummy people that come to this gym. Some of the people that workout here have no gym etiquette. The staff isn’t so friendly either.

Signed up for a 3 day guest pass and was told by the front desk that we would have to pay a $20 drop in fee if we wanted to work out even though we signed up for the free 3 day pass