Ashley HomeStore Outlet, Houston TX

Walked into the outlet and was greeted by all the employees, Coco helped get us in and out quickly! Very enjoyable experience especially since furniture shopping could be a headache

My family and I had an awesome experience. Our sales rep Ms. Cocoa was very knowledgeable, attentive, and all a very sweet person. Also everyone else was nice in friendly.

Receptionist was very rude! The gentleman working were very disorganized, and cussing in front of me and I was very offended! I was second to get loaded up with my purchase! There were 6 other customers that came after me and they were loaded up and gone! I wanted in the hot sun for an hour and a half before I got my orger! Order! Will never come back due to my unprofessional experience

We went in just to look around. CoCo found us and help us with everything we needed. She is the best! Thank you for your great service.

I hated the whole processing of dealing with them. I bought our living room set there, spend more than $1,000 close to $2,000. First off, delivery times, (I totally understand there would be a wait) but the day before our "delivery date", we called the store to verify and they said that we weren't on the schedule to be delivered to. We asked when we would be rescheduled for, she said another month. We had gone into the store in Dec.and delivery date was in Mid January, then pushed to February. Now once we finally did get out set, One of the "brand new" couches had a tear! And we didn't have time to let the delivery drivers know since they literally just dumped the stuff and left! When we called the store, they said they needed pictures and we had to wait until they received them to see if they could send us a new couch! (sigh) Finally a month later in March they switched out the couch with the tear with a new one. I never expected this to be a 3 month process but now we know. Thanks Ashley Homestore, but we'll be shopping elsewhere for our furniture.

I absolutely love Ashley Home Store the quality of furniture and Customer Service is Amazing! My Sales Lady Coco was so professional and great at doing her job she made me feel welcome and she was very helpful I think she should become store manager but that's just my opinion. I will be returning to purchase more items. As long as I get treated nicely like I Did by Ms. Coco you have a returning customer where is the 10 star button

I’m giving ashley 5 stars only because of my AMAZING sales person Hunter Watson. I had difficulties with a prior sales person, but he made sure that I was taken care of. He is truly amazing and the ONLY reason if I would EVER purchase anything from Ashley again.

The wait the traffic almost got rear ended waiting in line for pick up. Need a better system for customers.

Without a doubt the single worst experience ever in dealing with furniture pick up. The warehouse is completely understaffed, no organization whatsoever, serious lack of any form of management.
There's a line of cars out to the street waiting to take delivery of their furniture. One guy has been here for almost 2 hours waiting on a mattress pad. A mattress pad!
Completely ridiculous. Will never shop Ashley Furniture again, the sales experience in the actual store was maybe a a star above this rating also.

Very friendly staff and they have a nice variety. I was able to find everything I wanted. (Excuse the kids lol and mess)

Ashley furniture has good prices, and a large variety of furniture items and decor. I have purchased multiple times, and have been very pleased. On my last order, I had a few issues that were due to miscommunication. After speaking with customer service, the issue was quickly resolved. Will continue to shop here

The customer Service from Oscar was outstanding. We had some difficulties due to the manufacturing company of the item i was purchasing. I will be receiving my sofa two months after purchasing it, but the way Oscar kept me updated and never left me hanging felt good.

Bunch of lazy people working on this place, they just walking around talking to each other instead be helping customers, I had to wait over an hour to get my furniture and I m not talking about the time that I spent on the line I'm taking from time that I got to the door and check in.not mention that they don't want to help you to load anything.

My family had just moved to Houston and trying to locate good furniture. When time to pick up the furniture that I had just spent $1500 on, I waited 3 HOURS before I deciding to drive away from this horrible service. The desk clerks were very rude with nasty attitudes. There was no organization whatsoever. There's no notification of the process or anything. I'm not used to horrible service like this coming from Charlotte, NC, but I really hope this isn't a representation of the city of Houston. I would advise LAY Z BOY or some other competitor that would gladly provide adequate customer service and satisfaction.

Just like any other outlet furniture store, it is a barebones facility with furniture at a reduced price. I liked it, and in fact, ended up making a purchase. It did not blow me away so I can't say it deserves five stars. If I was rating it on the workers though, this would be a five star facility since I was treated well.

At first I was happy to find a mattress that was a good price for what I thought a good mattress. Boy was I wrong! I have not slept on my mattress for an entire month and it already has a 1 1/2 inch sag on one side. The mattress I purchased was a Serta Beautyrest Black. All sales final, no returns. Please take this advice as I'm now stuck having to call this 1k purchase a loss and have to purchase another mattress elsewhere that offers warranty. I'm so disappointed that this has already happened to my mattress in such short of time.

When to pick up 2 pieces of furniture. They opened 15 minutes late and it is currently an hour after opening and no one has been helped.

This was my first stop on my furniture voyage. After my experience here, with staff not even acknowledging my presence, I headed to Lay-z-boy. I left there as well and ended up heading to Ashley's in the woodlands, where I bought my items.
Saying Hello to a customer is far more important than talking to your friends and ignoring sales.

My house is furnished by Ashley Furniture. From the kitchen, to the dining room, to all 3 bedrooms, and that is due to Mario. Mario has done a great job in the buying process. He understands what I'm looking for. He is a great asset and that's why I continue my business with him.

Just waiting to give my paperwork. She just sits there. I got asked if this is the right line, she said yes and walked away. Everyone is outside waiting which is not a problem but I'd like to hand my papers in.