Best Buy, Katy TX

I visited the store yesterday and I have always been a fan of Best Buy in Katy. Unfortunately one thing I’ve taken a dislike to is the Millennial customer service attitude. I was looking for a Soundbar for my game room. The advice I was given after a ‘can’t be arsed’ attitude was to spend more money ($300 or more) on a home theater audio rather than on the Soundbars manufactured by LG, Sony, Polk etc. This was ‘his’ personal advice. Please save your ‘personal’ advice to one of your mates! My ‘personal’ advice is get another job! I am sure these manufacturers would be in dismay to here that multiple ‘can’t be arsed’ attitude didn’t want to sell their products. My advice, get another job which requires zero customer interaction or sales support!

Poor customer service. I called regarding phone repair and was told I did not need a reservation, that they have the part in stock, and to just come in. I drove 40 minutes to the location only to be told that I need a reservation and I'd have to wait a week for the next available one. The employee helping us disclosed that incorrect information is given out on the phone "all the time" and people being told they don't need a reservation when they do is common.