Caliber Collision, Houston TX

Although the woman who answered the phone was always friendly and helpful, I was quoted 30 minutes for an estimate. When I got my estimate, it was over an hour when I left without the estimate and asked them to email it to me. Then, when I called to attempt to schedule the repair, they had extremely limited time slots and told me I couldn't drop off the car on a Thursday or a Friday for repair. At first I was told it was due to the rental car, then when I stated I was covered in the rental car until the damage was repaired, they backtracked and stated that they just prefer it dropped off in the beginning of the week and would not set an appointment on those days. Unfortunately, that does not work with my schedule for the next few weeks. It was a really disappointing experience and I took my car elsewhere to be repaired.

After I ran into a pole and basically totaled the left side of my car, I called my insurance company and they referred me to Caliber and boy am I glad they did! The whole process was so quick (literally 3 days) and it was such a breeze. They even dropped my car back off to me at work. The man explained every single thing they did and how I was charged. The manager is so wonderful and pleasant. I am so thankful for Caliber! I hope I never get into another wreck, but if I do I am definitely going to Caliber.

This place offered me excellent customer service. I took my car for a broken side mirror and a damaged door and Caliber did a perfect job. I got regular updates from Xavier about the status of the work completed and the tentative delivery day. The car was funally ready before the scheduled date. Impressed and glad with Xavier and Caliber's proactive approach in working with customers.