Dupar Inc, Houston TX

If I could go less than 1, I would. Based on previous reviews, they don't care if you like their service or not. The home warranty partnership needs to be CANCELLED. I have been a month without my washing machine. When I decided to go buy my own, I was then charged a $90 restocking fee.

If I could leave a negative rating I would. This by far is the worst business that I have ever worked with in my life. Their techs half do jobs and always find a reason to why they can finish and reschedule you for a week later. Seriously contemplating about having my lawyer send them a legal notice.

I had Clint and Larry (hope I got the names right) deliver my huge refrigerator and they got it in through a very tight opening at the front door. They were very friendly and professional and I was very happy with their work. I have seen their reviews for this company prior to them coming and was a little nervous. But they did a great job.

Businesses and consumers please do not work with these people — especially costco. The men who delivered my appliance did not wear masks.

Please act responsibly during the COVID-19 outbreak. You are coming into OUR homes. Be respectful and keep your customers safe. Wear your mask.

I purchased an appliance through Home Depot for delivery. This distribution company refused to bring the appliance into my home due to the fact that I am a healthcare worker (I had paid for installation as well). They dumped the appliance at the end of my driveway after ringing my doorbell and determining that I would expose them to the COVID virus. I was not under any quarantine and was actively returning to work as a healthcare worker. I repeatedly spoke with managers at Dupar and they indicated that they had no screenings or policies/procedures in place to protect customers or staff during this unprecedented time and refused to help me in any way. I am appalled with the undisguised discriminatory behavior of this company.

Horrible customer service. Horrible buisness to have to deal with. Note they don't have enough drivers and will make you take 2 days off to get your delivery. They will call and confirm and then canceling the day of delivery.

Nice enough place to pick up a shipment. I arrived they helped me immediately, and helped get my load into the truck. So for a typical Distribution Center, I have no complaints, thanks guys for the help.

I wish I could rate them zero.

They delivered a fridge and a microwave.

1. The delivery guy was rude and dismissive
2. They ripped out our door without seeking permission first.
3. He tore down the old vent (for the microwave) before they found out the microwave they brought was broken. Instead of fixing the vent back up, he just left it unfixed and departed leaving us:
A.without a way to cook and vent food air out

B. AND also leaving a hole leading outside so ANY thing could come in. Which is dangerous!

We went to Homedepot to report this and HomeDepot called the Dupar delivery guys supervisor. The supervisor said the delivery guy said WE PULLED THE VENT OUT. HE LIED! I CANNOT AND STILL CANNOT BELIEVE HE LIED!

This was on the eve of Thanksgiving. We had to cook and had to deal with this mess for hours at Home Depot.

VERY disappointed.

This horrible company just called and said they can’t deliver today when promised yesterday
No supervision to talk to and such a rude and disrespectful horrible person on the phone.
What a terrible company who will be hearing more from me and Home Depot all the way to the top will not stop hearing from me until this company is dealt with properly. Driver had an emergency is code for to lazy to do your job. How ridiculous

I specifically wrote on the order that it need my dryer delivered after 4: 30PM. I can’t take off of work to wait all day for the dryer to arrive. I was looking forward to my dryer being delivered all day. Then, I get home to find that its because they didn’t read the order properly. Now, I have to wait an entire week until I get the dryer delivered. Do not use this service!

Crappest business I have ever dealt with, they act like the customer works for them. Never answers or makes calls. Home depo should not use this company for delivery. Guess I have to get a refund on my kitchen appliances we have been wanting for for over 2 months when we needed them after paying for them months ago, not being held hostage by this incompetent company, If I could put 0 stars I would. If people got to see the reviews of this company they would never USE them to begin with

Incompetent & unprofessional company!
My second & last experience purchashing appliances from Home Depot because they use Dupar Inc as their delivery company.
The delivery date & time promised is NEVER the actual date you receive your appliances! They consistently change the delivery date and rarely if ever
install/connect the appliances correctly & without damage.
On this occasion, my dryer exhaust that is in the wall was hit numerous times with a screw driver & bent so badly that Dupar could not correctly attach the vent hose. I watched thus occur in person.
When I used the dryer the hot air/heat was going into my laundry room. I called Home Depot they sent out GE, the wrong person. Had to call HD again, they had the manager, Aaron call me from Dupar & I sent Aaron pics of the issue. He said it could NOT be properly installed now & he could only tape it! This will not pass home inspection. BTW, Aaron was 30 minutes late for our sceduled appt. I texted Aaron, he immediately stated that Friday was not our appt day. I sent him a screen shot of our texts to confirm Friday was the date. He then admitted he was wrong.
I called a professional to complete the job that Dupar couldnt perform due to laziness or incompetence or both!
Absolutely no excuse for this tumultuous experience!
Please please, when you purchase appliances, ask who the delivery company is before you have to put up with this experience. Dupar is sloppy, inconsiderate, incompetent & could careless about good cutoner service!

Worst customer service ever! The girl in the appliance delivery dept.can't answer any simple questions, extremely rude and sounds like she is 10 years old! Very unprofessional. Told me to call GE if I have an issue with the delivery, when it was purchased from Home Depot in The Woodlands.

Cannot give negative numbers, but this is a piss poor distribution center, i am not sure why Home Depot is using them. Home Depot will lose business for using substandard delivery centers!

I’ve seen a lot of negative reviews here but the delivery guy we had, Joe, was very courteous and efficient. He gave me a call to let me know when he would deliver and he did a great job. Our freezer was a Home Depot purchase and we live in The Woodlands. So thank you Joe

The one star is for their answering operators, they lack the skills to speak professionally to the customers. I had no problem with getting my appliances delivered but trying to get them to come back and finish the installation has been unresolved since December, I called left a message, they never returned my call so i called thwm back because apparently they cant but saying they did call me back. Any business reaching out to you will leave a message to make sure there is proof that you did try to reach me, but there is no voicemail from you therefore you did not call me. Why would I lie it's not like my appliances will be free Reading at all the reviews lying is their thing to do. They forget the number one rule of a business the customer is always right!

I recieved your denial letter which is not short of insulting, question how does one spill paint on the bottom of a shoe they are standing in? Simply your staff is being untruthful! To top that off not only did they damaged the dryer by denting it up, they also incorrectly wired the dryer which caused an electrical fire. Had this happen when my family and I were sleeping the obvious results could have been catastrophic. I have forwarded the information to Home Depot corporate along with the pictures of the varnish damage, the two large dents in the dryer, and the burned plug and wall where the dryer was plugged in.

Its unfortunate that inspite of all the mixups caused by your staff the only response I recieve is an absurd accusation that I caused the damage and would be so deceitful as to falsey accuse your staff.

This has been an horrible experience! I truly wish that you would have complied with my request for the same delivery personnel that delivered three of the six appliances we purchased on the 5th without incident to return to deliver the second three. I took the time to call your company the day of the previous delivery to commend them and request that they deliver the remaining appliances.

Men of integrity as I, do not lie on hard working people to get ahead. Simply when the job is done well I commend and when it's not I provide information to improve. However, in this case the job was done poorly with damage to property.

As a carrier/installer of thousands of dollars of purchased equipment a reasonably prudent person would acknowledge its their responsibility to ensure the products are delivered without damage, without damage to property and installed properly.

Out of the three, your personnel fell short in every way. Inspite of the disrespectful accusation of your employees and your concurrence with the lie they stated, I send this correspondence respectfully.

Praying for a speedy resolve.

This company delivered and installed a dishwasher for me through American Homeshield. They were professional, on time and efficient. I asked that they call one hour prior to arrival, which they did. The two gentlemen were courteous and thorough, removed and discarded my old dishwasher. They made sure the new one they delivered was installed properly and operated.

One of the MOST HORRIBLE companies I have ever dealt with! From the two MORONS that tried to deliver a washer and dryer (they didn't), to the UNBELIEVABLY IGNORANT girl that is in the Home Depot department answering the phone and finally to the sorry excuse for a manager named Mike. I am on my way to Home Depot to speak to the manager and get my money back!

This place is horrible! My oven was delivered days late, installed incorrectly and was tagged by the gas company. As a result I was unable to cook for Thanksgiving and my son's birthday because I did not have a working oven. They were rude when I called about it and the managers lacked consideration or concern in solving the problem that they created. Home Depot should work on getting a new delivery company contract or this company should working on getting a new customer service/management department. Inefficient and disappointing.