Eye Pieces, Dallas TX

Excellent place! I hadn't had an eye exam for years, but this was so easy that I'll start doing it yearly. Didn't have to wait but a few minutes, didn't have to get my eyes dilated, and everyone working there was VERY friendly, cheery, and professional. They've got all the new tech too. Highly recommend going here.

Everyone on staff was amazing! I called for an appointment and they were able to get me in that same day. My right eye had been bothering me for a few days and they were able to able to get to the root of the issue and provide immediate relief! So glad I chose to come here!

EPD, your staff is very kind and patient. Dr. Gonzalez, answered all my questions, the staff helped me pick out some great frames, I was in and out in no time. EPD, won me over with their online registration, hassle free.

What a great experience! Dr. Hoa Nguyen and the entire staff at Eye Pieces made me feel like a friend. Thank you for your kindness and thorough appointment!

I went into the store to get my sunglasses fixed that I stepped on. Alyssa was so nice and fixed them in two seconds. They looked better and fit my face better than when I purchased them brand new. 10/10 recommend this store. Thanks Alyssa!

I always have a pleasant experience at Eye Pieces. The staff are friendly. Clean environment. Dr. Nguyen is the best! She explains everything and is super friendly. I will continue to come here for my eye care needs. Thank you!

Eye Pieces is a fantastic practice, where both Drs. Gonzalez and Nguyen possess superlative expertise and have provided me with the very best care, from annual eye exams to unexpected "surprises". =)

I’ve been coming here for a few years & have always had a pleasant experience. Dr. Gonzales is always great at describing the procedures he’s doing and what the exams are for. Tom is also very helpful in picking out frames. I’ve always had a difficult time picking out new frames, & he made it so easy by choosing frames that really fit my style. The front desk staff is also very nice and great at their job. I highly recommend Eye Pieces.

There are so many good things about this place. Everyone is welcoming and knowledgeable. The doctors take time to explain everything and make sure I understand. Tom is the best at finding me frames that fit and look great on me. He has gone out of his way many times to help me. Eye Pieces is located a few blocks from me so it's easy to drop in to have my glasses adjusted if I need it. I can't recommend this business enough.

They provide excellent service and are super helpful! The optometrist is very knowledgeable about her profession and is very personable. I’d give them 5 stars if they weren’t expensive, but the service is what keeps me going back.

I really hate to write this review because Dr. Nguyen is THE most bubbly and nice eye doctor I've been to, but I have to share about my experience regarding John. I will preface this by saying that I have bad eye sight and bad astigmatism.
This was my third time going for a check up and everything went well until my glasses arrived. I decided to kind of splurge on a new pair of glasses hoping I can wear them everyday without looking like I have goggles on (yes, that's how bad my eyesight is). John was the one to help me pick out glasses. He told me that rounded frames help thin out the lens since there are no corners. So I got rounded frames. I paid extra for the thinnest frames. (for reference: The previous glasses I had were of similar prescription and rectangular frames but the second thinnest level they had.)
When I went to pick up my glasses, I was pretty disappointed because when I tried them on they felt just as thick or thicker than my older frames. I expressed to Jill (love her too) that I'm a bit disappointed because it feels thicker and I was expecting them to be thinner since I had paid extra for the thinnest level and got rounded frames when I preferred rectangular (not their fault, I know). Jill told me that John was off that day and to stop by tomorrow when he's working to talk about it.
When I went home, I used a body fat caliper to measure the lens thickness and the new ones were 1mm thicker. I know that 1mm is not THAT much, but considering that I paid extra and was told rounded frames help thin out the lens, I was pretty bummed. I stopped by the next day and we got to talking. I told him that I was frustrated about the new glasses and that they are not as thin as I had hoped. Eventually he became very defensive and condescending. He blatantly lied to my face saying that he told me larger frames (new) usually result in thicker lens. He NEVER said this to me when I was picking out frames. When I told him he never mentioned that he said to me "I've been doing this for 12 years. " and something along the lines that he mentioned it. The only solution he offered was to offer a partial refund (not even a refund really) and to have my lens be 6mm thicker. I told him I did not want to do that. He offered NO other solutions nor did he ever apologize for misleading me. I admit I became VERY frustrated at him and he was able to tell, yet he continued to be condescending and refused to try and offer a real solution.
I understand that in the end I was the one to order the frames and such, but the way that John handled the situation, which I believe is also partially his fault, is enough to keep me from returning.

I have no problem reviewing this team of professionals at Eye Pieces. I have been going to Eye Pieces for several years now and never dread my appointment. Dr. Nguyen and Jill (front desk) are the individuals I usually talk with and they both are ever so polite and gracious. Dr. Nguyen is very thorough and takes time to answer questions that one might have. I highly recommend Eye Pieces without hesitation. Oh, and their selection of designer eye wear is top notch!

I went in to eyepieces because I was told by my insurance that they were an in network provider. They confirmed that they were in-network with my insurance and I made an appointment for a week later. They called me several times before my appointment to verify my insurance benefits and had a lot of trouble doing so. I Was able to get involved, called my insurance and helped them verify before my visit. I’m not sure why they had so much trouble. Sometimes someone would call me from the office as if I hadn’t already provided all the information and I kept having to give it to them again. Then to make a very long story short at the end of my eye exam visit I was told that my glasses were out of network. I trusted that they were telling me the right thing but it struck me as odd. I paid $1200 for my husband and my glasses. After receiving my glasses and calling my insurance I come to find out that they are in fact in-network and just don’t bill to insurance and so I had to go through the claims process on my own to get reimbursed the $1200 that they had me pay out-of-pocket. I am thankful for my insurance background that I am savvy enough to know how to do this process but I am fearful that others will end up being told wrong information and not know better and pay hundreds of dollars they shouldn’t. I enjoyed the doctor however I think the way that they handled the front desk is reason enough to never go back. I feel like because they handle high-end clientele that they don’t feel the need to help them save money that is rightfully theirs. I had to have United healthcare call them on 3-way to get them to even admit they are listed as full in-network providers and everything straightened out correctly myself in the claims process. I am so unhappy about they way they treated me. And I also took a great deal of time and effort to handle my own claim.

This place is so good that I’m working out of the country and I go back to Dallas to make sure I do my eye check with them. Highly recommended!