Firestone Complete Auto Care, Webster TX

Worst experience ever. Have learned not to expect much from places like this. They have set the bar at an all time low. Quoted me 2 hours. Took almost 4. Then tire wasn't even programmed. Their employees in the shop are laziest I've seen in a while. Do yourself a favor. Never give them your business!

Went in for a tire rotation. They were pretty busy and only had 2 guys servicing vehicles with a third person coming in about an hour. Lorelei and Jason, the people who work up front, were very nice and helpful. Jason even took it upon himself to rotate the tires himself, which isn't his job. I was in and out in no time. This is what I call exceptional service.

Great people. They are very friendly and helpful. Took my Rouge in to get alignment done and didn't take long at all. Will definitely bring my service back here.

My family has been using the Firestone services for generations, so I trust the Firestone brand. Rudy at the Firestone Complete Auto Care EL DORAD location confirmed our loyalties this last weekend. Traveling out of town with my son this last Sunday afternoon, my vechile unexpectadly needed emergency engine assistance. The EL DORAD location had three service men, including Mr. Rudy, and had near a dozen vechiles still to get done at close to 3pm. When we arrived and explained to Rudy our situation of being stranded, he explained how busy their location was that Sunday afternoon, but he also didn't hesitate to offer us assistance. And although it cause him and his team to end up staying after closing time, Rudy made sure my son and I got back on the road to home safely. It's rear to find the services that your great grandparents would recommend these days but I am SO truly grateful for their influences. And for my young adult son to witness the values of quality service and excellent customer service! So I would like to give a great 5 Stars in appreciation in thank you to Mr. Rudy for all you did for my son and I! And to say thank you to the Firestone brand for staying the kind of company that still follows in consistant quality service and for having an employee like Rudy (and his dedicated team) working for Firestone.
Remaiming as your 4ever loyal roadtriping Ms. Mommy customer.

It was horrible they hadto order the most common tire then they didn't have the tools to take the tire off.
I asked if the had a manual tire gaugeso i couldat least check tje pressure in the other and they couldnt find one of those.
This place os a joke stay as far away from firestone as possible

I bought 4 new tires. When they took my spare off they threw it in the bed of my truck they didn't even put it back where it goes.

I have visited to replace a broken wheel stud and they suggested to change the whole wheel adapter which took me to 350$ and pep boys replaced it with 30$. True Highway robbery.

I have been coming particularly this location from at least 5 years and I had great experience until toady. Even after taking appointment it took almost two hours to get the oil changed. They got only one technician that’s it. No water in the refrigerator either. I have never seen Firestone that bad ever. I came all the way from league city to here because I have been coming here since I started coming to Firestone. But today’s experience is just disappointed.

Could not diagnose the car properly. Even put the wrong part on the car. Had to take it to another mechanic

This one is located at IH45 & El Dorado. Expect to have a $4 to $500.00 surprise very time you visit

Maintained my car for years and after taking it to this location and dealing with a very distrustful Alex, had to purchase a new one. I previously dealt with the Firestone on Fondren and Hillcroft for years with no major problems. Once I started taking it to this El Dorado location, I started having major problems. Every time I picked it up from here, it seems I left with more problems. And dealing with Alex just added to the rotten experience. Unprofessional and untrustworthy. Read the other reviews before taking your car to this location.

They lie a ton. One guy told me (I won’t mention his name) my rear tire wouldn’t pass state inspection and that it didn’t matter what I thought.the state inspector wouldn’t pass it. Little did he know I was aware of the whole state inspection standards and was testing to see if he would tell the truth playing dumb. I mean nowadays they all lie so if you want to survive that’s what you do. I came from a auto mechanic family. I figured it would work because I don’t look like I work on cars at all (nerdy looking Asian). You can tell a lot about car maintenance shops by if they’re willing to lie to make money. I know that’s how the industry works having family and people I know who work in but I’d pay $20 more elsewhere than give them my money. The founder of Firestone’s motto was honesty as the best policy. Nowadays some tire shops say whatever they can to make you feel your only option is to buy a tire from them. I also work for a ridesharing company and I asked another guy (won’t say his name) if they had discounts for ride sharers yesterday and he said no (he later claimed after I told him he was wrong that I asked him coupons.who in their right mind would ask about ridesharing coupons.they’re all called discounts.you don’t call it a military coupon). He clearly was lying and the fact that he was the service MANAGER says a lot about the ethics.no apologies or nothing because he was stuck in arrogance. I mean lets assume he’s telling the truth that I said coupons.do you really think he’s foolish to not know what I’m actually asking. He could have said no we don’t have coupons but we have discounts. It’s a joke. I know he’s not stupid. Sometimes you just don’t address the lies. You just leave. It’s a heart issue because you can’t change people. It seems like it’s a work culture considering I got lied by two folks at the same store. Customers come first. I understand it’s business and their job to make money and market things well but not at the cost of compromising ethics.

Employee damaged vehicle while backing out then argued that he was not responsible. Manager also argued they were not responsible. Totally unprofessional will never go back

Had a flat to fix in rental. Explained that if it were to take too long that I would just take it to rental place and get a new vehicle. The guy told me two hours and here I sit 4 hours later.

When you know someone is stuck from out of town and needs to get back on the road you would think an "executive decision" could be made to push you up in line to perform a 10-15 min fix. Especially after the stated two hour mark.
Thanks.
Thanks. Completely demolished my one day off a week between work and travel for work.

I went back 3 times for the same problem, still night right. To bad they don't like up to their motto

Two vehicles for oil change ALWAYS leave with more problems. NEVER leave with Bill under $400-600. Told us straight out lies about my husband's oil pan. Said they never changed oil in that vehicle before. Had paperwork to prove lie. Ripped off over and over, while trying to give them a chance.

Called about getting my truck alignment and was told its never just needs an alignment since my truck is lifted.the guy gave me a price of 139.95.seems really high since i called NTB on bayarea and were told 89.95 and could be done in less than 1 hr

I went in at around 11: 30 to diagnose a noise from the front of my truck. I came back at 12: 30 and was told that it was the front wheel hub and outer tie rod. The tech told me it should be about an hour to hour and a half, but having done it myself before, thought itd be closer to 2.5 hours, but since he'd get started immediately that I'd be out no later than 3. Come 3: 20 and the hub still had not been pulled out, I informed the manager that I had to pick up my wife at work at 4: 00 and had a function at my sons school at 5 which is an hour away. The manager stressed that his boss was on vacation and he had nobody else to ask about getting me a rental to go home with. He assured me itd be done. 4: 00 passes and it's still not assembled. Finally at 4: 30 its finished and he offers a 5% discount to make it right. He comes back saying 15% which is a member discount, still nothing special. I tell him 20% across the board because I will be late picking up my kids from daycare which would cost me $50, and I'd miss my sons function at the school that was from 5 to 630. He reluctantly agrees. Since I'm in a hurry I swipe the card and pay. I notice later that I got 15% on part of the service, 5% on another part, and no discount on the rest. I went in this morning and he tried telling me that 15% plus that other 5% equals 20%. I explain basic math and show how he is still $80 off. He then says I'm doing all of this arguing for $80 and then tries to tell me how hes losing money if he gave that much more off. I paid $538 for the same part they got from autozone for $272. I'm currently waiting on him to send an email to his boss to fix this. I've been screwed once before from firestone, thought I'd give them a second chance 3 years later. It started off great and the manager could have made it better had he owned the error. I will update or delete this depending on how this turns out

Completely disappointed! I took our SUV in to have a new fuel pump installed and was quoted $1,008.00, which included the diagnostic fee. I inquired about waiving the diagnostic fee of $100.00 if they did the work for me. Ethan stated he could only take $30.00 off. (Keep in mind that most places will waive the diagnostic fee.) I was very disappointed he would not waive it, as I had already waited three days for the technician to return to work. (He was the only one who knew how to do the diagnostic test.) In the end, I picked up my SUV and had the fuel pump installed elsewhere for MUCH LESS!

Eathan and his team were very helpful. I was having a stressful day and they made my repairs quick and easy. Thank you