Firestone Complete Auto Care, Webster TX

From out of town felt like I was taken advantage of. Needed a new battery. Way over charged. Poor effort of trying to win new customers. Firestone reputation is everything I always heard. Sad

Called one day ahead to make an appointment for oil change and in cabin air filter. Was told over the phone that it would not be a problem to order filter in. Dropped off car the next day and and reiterated the importance of changing the air filter. They called me back about 2½hrs later to pick up my car, got my keys and paperwork and asked the clerk if everything was fine and if they replaced my in cabin filter, without skipping a bit he assured me it was taken care of.checked the filter a couple days later, it's still the same filthy one as before.
*Update.changed to one star because I was on the highway going about 65mph when all the sudden my skid plate came loose. Had to drag it for 10miles to the nearest dealer and had to replace it. This shop is very unprofessional if they can even secure everything correctly after an oil change

Completely pleased! Carlos was awesome and knowledgeable. Listened to my questions in its entirety and gave me a good calculated answer. Ensured that they would keep me posted and they kept their word.
Everyone at this location was nice. I will be returning to this location verses the other location in Webster. Great JOB guys.

Good service, by all employees including explanation of what was being done to my car. Nice waiting room.

I drive by 8 different shop to go to this one. Some of those are other Firestone’s! These guys have been doing me right since the shop opened.

Just called to ask for assistance for 5 teens with a blowout close to this location. 1 hour prior to close was told that even if towed to them they would not be able to help. Once again Firestone dissapoints!