Grand Venetian at Las Colinas, Irving TX

This is the kind of review that isn't very useful as it's about 17 years too late. Ownership has changed hands (it was Oakwood Grand Venetian when we were there), everything is different I'm sure. But when my wife and I lived here for a year in the early 2000's it was great - exactly what apartment life should be like. Had ZERO neighbor issues, the gate was almost always working (heh), and they gave us our full deposit back at the end of our term. We left the apartment as it was when we got it, our rental agent Tyra was very friendly and helpful. I think the only downside I can recall was parking. We didn't spring for dedicated spots so sometimes when coming home from work on a Friday it would be full. But walking distance to Red Hot and Blue! Oh we gave them so much business. Don't think we ever used the amenities like the pool.

Between the numerous water shut offs without notification, management issues, internet connection issues due to wiring, and the lack of ability to cancel a carport until your lease ends are just a few reasons to not move in here. We moved in 2 years ago, safe complex - downstairs neighbor had roaches which according to the pest control person was causing the surrounding units to have an infestation at times. Our internet line was impacted on the outside which caused intermittent connectivity - Spectrum (who is the only provider available for use) informed us that the apartment complex would have to fix it and after an ongoing battle with the front office, nothing happened and ownership was placed back on the ISP.

I moved out of the apartment (lease still runs until April) as I had bought a house and called moments ago to cancel the carports and was informed that when I signed up for the car port I apparently agreed to keep it for the length of the lease so I'm paying for a month ($80 for 3) of unused carports.

Overall and based on the other reviews - I don't recommend this apartment complex. If you are looking for a place to live with affordable units, this is the place for you - but keep an eye out on the concerns that other's have posted.

Building maintenance is very poor.old apartment, bathroom mirror broke and collapsed, my wife got injured due to that. Management is not taking it seriously and never sent anyone to check the safety of other mirrors in the apartment. Always giving reasons like shortage of staffs.

This place is a good place to live but, I wish they had a better manager and managements running this place. The workers are nice but they seem so scared of that manager. Changes needs to happen.

Today is day 5 with no running water. It is very disappointing how manager Caroline has handle the situation. When going to the office to discuss the manager screams at you like you did something wrong. I use to love living here. We received a email stating that only 2 plumbers have been called to fix sewer back and there is no eta when plumber will arrive to fix the problem. That is unacceptable! The email also stated to reach out to your Renters Insurance to get a hotel, renters insurance will only cover your stay if there is damage caused from an non-intentionally cause (water getting shut off does not qualify). Leasing office said to use the gym restroom if you have to go which is unsafe (there is a sign saying men and women must use the same restroom because the mens restroom is out of order, there are serval stalls inside the womens restroom) and to top it off the restroom has no hot water for sanitation.
Many of us residents have been talking and feel the same way. I hope management will do the right thing and offer discount on rent for all of us affected during the stressful time of not having any running water. We pay alot of money to rent and cannot afford to pay for hotel and care for family.

Terrible management who took complete advantage of my situation when I moved in and overcharged me. I received my apartment with molds in windows, improper patio door, sticky stove with malfunctionality, old cabinets and unclean restrooms. The stove sparked on my family member and we are fortunate on that day. They promised to work on apartment issues and no one handled them properly till today. Noise pollution, uninformed maintenance issues with electricity and water. As a result, 3 of my interviews were troubled with sudden electricity cuts and water shut downs.
I am just counting my days to leave this terrible unit.

They are the worst when it comes to parking spaces. Even at night you literally have to wait and pray to find a spot to park.

Worst apartments to do business with and I’m not even moved in.

Their rep showed apartments and provided quotes on apartments that wasn’t available. We’ve changed our move out date which costed us extra money just apply for an apartment that was already leased. The unit we inquired about was 1st floor and the only solutions given was to apply for a 3rd floor apartment. No apologies, no accountability from the representative. No response from emails. Terrible. Would never do business with them again.

Outside looking in, everything seem fine, even though there are some upgrades that can be completed.

I appreciate the professionalism at this community. When there was a concern, the management team accommodated our needs right away. It is conveniently located to major employers in the Irving area, great schools, and easy freeway access for extended commutes. Thank You Grand Venetian for making our stay a pleasurable one! And a special thanks to Cyndee for her extra touch of kindness.which goes a long way these days.

This is the WORST apartment I have ever stayed in. After I moved out, they are trying to charge me a ridiculous amount of money. They are terrible with maintenance! The picture where the ceiling is hanging is 1/18/20. I went to the office and told them about it and they did nothing for 5 days. I have date stamped photos. It's sad in a time of the global pandemic, they chose to be greedy and money hungry.

Horrible place! You can’t visit friends or family here because there is no visitor parking.and you have to park extremely far away from your destination. The towing is enforced even though they don’t have visitor parking! DONT MOVE HERE

Grand Vanetian apartment is in good location. BUT here are my experience/observation:

GOOD LOCATION: Yes, its in a very good location

NOT ENOUGH CLEAN APARTMENTS:
When they give you apartment, to be honest carpet are old, not thoroughly cleaned, corner side of the carpet still dirts were there.

ROACHES:
Apartment is infested with roaches. No matter how much you clean, roaches will come.

PARKING PROBLEM:
If you come home late night after 9 or 9: 30, then you will never get parking spot. This is a huge problem of this apartment.

BED BUGS/ INSTECTICIDES CHARGE
Every month bill has $1 for insecticides but never seen anyone came and sprayed any insecticides and of course you will see bed bugs.

MAINTENANCE REQUEST:
Great. Awesome

I moved here last week very last minute because I was having complications with the apartment complex I already signed to. I walked in and told Milly I need to move in the following day and they took care of me beyond my expectations. Pacilla communicated with me throughout the entire application process and worked 2 hours late to make sure I could get all the info I needed to move in the next day. I am so thankful to Pacilla and Milly for helping me out way they did. Very diligent and caring management! Plus the apartments are beautiful and quiet. Uncovered parking can be a hassle to find but that’s the only con I have.

I like the property I’m currently living here, the only thing I find ridiculously expensive it’s the utility bill. I’ve been paying $83 per month on my water bill and we are 2 person in the apt and I travel a lot for work. I’ve been complaining about this since I moved in but they say that they split the building water bill per apt which means there’s no water meter per unit it’s just one for all.and it doesn’t matter how many people live in each apartment y’all end up paying the same. I don’t find this fair at all.

NOT GOOD FROM SECURITY PERSPECTIVE.
- Even though, its gated community, gates are never closed. Asked many times to leasing office. No response.
- Speed breakers at the time of exist, it should be at entry to control.
- No speed breakers on every cross road inside
- Before couple of days, I was in leasing office. A car hit a kid infront of leasing office. His dad approached leasing office. Rather than taking any action, they were not listening the fellow.
- Poor CCTV policies

A pleasant surprise. Super location. Buildings in good shape, neighbors quiet. Staff very good and professional. Office staff "on the ball" and first rate. Maintenance responds promptly when making service requests.

Surprised at the reviews here. Its a nice place.quite neighborhood, Nice swimming pool. Staff is courteous It place to live compared to lot of other places near Gandhi Memorial Park in Irving. Only drawback is parking. Most of the parking spots are paid.if you arrive after 6.30 PM from office hard to find a parking spot near to your building. Have to buy a parking spot.

Worst apartment ever.stay far as you can. They will charge you a lot with extra money. During move-out be ready to pay high money. They will charge you for the damages that you haven’t made even it was working like a new.roaches infested.while leasing they will talk so nicely and professionally but after somedays you can see how rude they are and unprofessional. Stay away as you can.

We lived here for almost 4 years and we had a great experience; the apartments are nice and well maintained. I love the location, safety / amenities in this community are really good.

The same place was awesumatic. Very good environment and a lively atmosphere! Loved it! Great Thanks to Pacilla for helping me out for the leasing formalities and for immediately addressing all the concerns!