Houston Shoe Hospital

Went here worried that they might be pretty expensive to get new heels on my boots but they were reasonable and had them in just a few days. Did a great job

Okay, I came here because of the positive reviews. Just needed a nice shine and new shoe laces for my favorite pair of shoes. I just started working in Clear Lake and the place is close to my office. Rodney says “how much time you have? ” Said he would knock it out in less than 10 minutes. I took him up on the offer. Shoes look great! Fair price too. I will be coming back! Thanks.

The location near El Camino Real & NASA 1 is very convenient for me. The craftsmanship on my shoes is always amazing. The person who receives my shoes at the desk is consistently polite and explains options for what I want done. My shoes are always ready on the day and time promised.

I do not like this new technician. He closes for lunch. When I asked when he closes for lunch,
He responded: “whenever I get a chance, I have to eat like you”. I told him that I understand. I just want to know what time to avoid. “Whenever! ”

Terrible shoe repair. Took two pairs of Allen Edmonds ($400/pair) to get a simple sole saver installed. Both pairs came back damaged. The upper was cut when the cobbler was sanding the edges of the sole protector around the sole. They never informed me of this damaged until I saw it during pick up. They also went out of their way by trying to hide the damage and “fixing” the issue by putting some leather filler. The repair looks terrible and the shoe is no longer the same color. If you have expensive pairs of shoes or leather goods, I suggest you take them elsewhere. Btw, I’m still trying to get in touch with the general manager so we can discuss terms of my restitution.

Edit 02/05/2020
Mr. Robinson reached out to me and was willing to work and repair the damage on the shoes plus offered additional concessions. I was pleased in the way the he handled the follow up service and made my experience better after the initial issue.

I had taken my purse to be repaired elsewhere & they kept it & never repaired it for 3 months. I brought it to the Houston Shoe Hospital & they not only said they could repair it, but they did a great job in one week's time! They were also very friendly and helpful. Highly recommend them & will take all my future repairs to Houston Shoe Hospital!

Always the best service. I have been taking my shoes here for years and only trust them to fix them. Timely, affordable and my shoes come back good as new!

Nice service. However I'm not too excited that I paid $150 on a rough zipper that was supposedly brand new for my purse. I had to find ways to make it smoother but no luck. I expected better quality for what I paid for.

Absolutely the best place to go get shoes repaired! Resoled, conditioned and polished. My husband's favorite motorcycle boots look brand new and he is thrilled to be wearing them again.

Lance is always very professional and does great quality work. I highly recommend this Houston Shoe Hospital. Thanks.

Took my purse in that was really worn outside and inside. Leather was stretched and worn outside.the inside is beige so all the dirt over the years showed. They did a great job, looks new outside and they did the best they could with on the inside. Looks so much better. Lance was very professional and friendly. A very pleasant experience.

There is something magical about a shoe repair place and sadly there are not many around anymore.

This location is run by a young man, Lance is his name I believe, and it makes me happy to see him working there for so many years and his passion for shoes.

This location has been working on my shoes for years and I cannot tell you how fantastic I think this place is. 5 stars 100%

My Coach Willis needed to be sewed on top and needed a touch up on the pipping. The sewing could have been just a tab bit better but the end results were amazing on the entire bag. Second bag taking to this location.

Lance provided excellent service, as he always does. He is very nice & friendly and extremely helpful.

The young gentleman was very nice. He explained in detail how he was going to repair my shoes, and when to come back and pick them up. I will bring all my shoes to this location when they need help.

Outstanding craftsmanship and customer service. I’m a first-time exotic boot owner, and he took the time to walk me through the different heel and soul options. He ended up replacing the heels but he went above and beyond by re-staining the leather sole and the wood part of the heel. They look brand new and it was only $25! I will definitely be back and would recommend to everyone.

I recently took in the second pair of boots to be re-soled. The young man behind the counter was very friendly and knew his stuff. He was upfront about how long it was going to take and how much is was. I appreciate that. The boots came back when he said they would and looked great. I was very pleased and will definitely be taking back more shoes to be worked on.

Replaced my boot heel caps & same for a pair of sandals. The clerk was very knowledgable & helpful. Repairs were done quickly. We always take our shoe & purse repairs here.

Took in a pair of men’s black dress shoes and brown boots to the NASA location. Both got new soles & heels. Work took 2 weeks. Now they look brand new!

My shoes look great. Staff was extremely friendly and very helpful in explaining to us different kinds of sole. Definitely going here for all of my shoes from now on