Jaguar Southwest Houston

This dealership is the most buyer friendly, owner friendly I have ever experienced. They go above and beyond for the customer to make sure they are happy. I highly recommend them. Sales and service are unbeatable. Ask for John in sales or Kevin and Brent in service.

I purchased a vehicle from Momentum Jaguar October 3,2017, since the purchase the vehicle has had several issues. I left the vehicle for the "WE OWE" repairs to be completed, on December 1,2017 I went to the dealership to pick up the vehicle. When I did so, the vehicle would not start. We then jumped the vehicle to get it started, assuming someone just left a light on I drove the car home. The next day the car battery died again, after getting it started again it was my impression that the battery was no good as a result of the dealership negligently killing the battery the day before. Therefore, I returned the vehicle back to them that day on December 2,2017. The dealership kept the vehicle until December 9,2017 when I picked the car back up. During the time where the vehicle was there they finished the repairs from the we owe and replaced the battery. From they that I picked the car back up on December 9th moving forward, I had problems with the battery dying about every 6 hours. Aware that I did not purchase an extended warranty and convinced that I would be able to get the dealership to fix any further issues I did not attempt to return the vehicle again. There are also some weird electrical issues that have accrued that may or may not be related. One example of these electrical issues is that even when the car is full of gas the fuel gage will suddenly indicate that the vehicle is empty, and then full again, and back and forward. I dealt with these issues until I was informed by the dealership's title clerk that the reason that I had not received my license plates is because the dealership failed to do a state inspection before they sold me the car, and instructed me to bring the car to the dealership so that they could do it. So, on December 27,2017 I brought the car to the dealership once again. Due to the fact that they had to do the state inspection and the car had to pass the inspection the dealership had to resolve the issues that I was experiencing with the vehicle for it to pass. That brings us to now, it has been over two months and they still have yet to complete the repairs or inspection on the vehicle. Therefore, I have been paying car payments, of $533, on a vehicle that, since I purchased it, has been in the possession of the dealership for significant amount of the time. I have also been paying payments, of $260, for insurance. At this point, I have requested for the dealership to unwind the car deal for this vehicle that they never should have sold me without a state inspection in the first place. When purchasing this vehicle it was not disclosed to me that the vehicle had not passed state inspection, nor that it was unable to do so. Also, it was not disclosed to me that the vehicle was in need for such extensive repairs that have required over two months to complete. In consideration of these factors this is a purchase that I would have never made, because the integrity of the condition of the vehicle has proven to be well under the perceived condition upon purchase of the vehicle. Also, I would have not have done business with an establishment such Momentum Jaguar, based on the egregious manner in with they have handled this situation. Their refusal to unwind this car deal has caused me an abundance of both financial and psychological stress due to the disregard for a reasonable amount of customer service.

Staff were very nice. I expected to get harassed by salespeople when I looked at a car, but was completely left alone. Of course, help was a snap of the fingers away, but not on top of you. That is nice. Good job folks.

Kevin Sturgis is a great service provider he has allowed my wife and I to get great service and continue to ensure that are service contracts are held accountable for what we purchase awesome individual. Momentum Jaguar has a solid employee with integrity and morals thank you Kevin.

The service provided by Kevin Sturgess at Momentum Jaguar continues to be excellent, very professional and the car was delivered on time, as has been the case for the 10+ years I have been to this location.

I was pleased with my visit to Momentum Jaguar. I found the sales staff and manager very friendly and helpful. I was shopping for a used vehicle on the lower end of the spectrum for a Jaguar dealership. I feel I was treated with the same respect and professionalism as if I had been shopping for a high end vehicle.

I was excited to do business with this location but I cant even get anyone on the phone. If I do get a hold of someone i'm put on hold for long periods of time or I would keep getting the really fun irritated receptionist It was a complete turn off.

Have had good experiences here after buying our suv.our service advisor, daniel, has been prompt, cordial, and professional during our visits.

As usual, the service department at Momentum Jaguar took care of our 2015 Jaguar XJ and my wife during the latest service visit. We are always
pleased with the work and service that is given there.

Joseph Molina was so helpful. I appreciate his kindness in our time of need. You see we live in Dickinson Tx and lost all our vehicles in the flood. Tks again Joseph

Have used Momentum service department (Kevin) since 1998 when I bought my jaguar. This is the best service department ever. Did all my maintenance services and anything thereafter. They have great experienced mechanics. My car is still with me and in good condition. When and if I have to buy another car, it will have to be from Momentum so can be assured I have the best service in Houston. Just cannot sat enough about their service department and how much I appreciate all of them.

Took my 2016 F-Type in today for service here and was treated very well. Kevin took great care of my car and I appreciate that they were extra careful with it and made sure things were done right. Will continue to come back and highly recommend this dealership.

Kevin in service is the BEST! He is always very professional and attentive. He gets us taken care of each time!
Thanks Kevin

David Lavine was great sales person, he is very nice and well organized and he did his best put me in one of his cars. Although I did not buy one. YET, but I am sure I will come again to this dealership and do deal with David

Left message for the manager to call for a complaint and never received a call back, disappointed!

As always I found the service I received from Kevin S.to have been of the highest quality, with an attention to detail and a personal touch. It's always a pleasure to bring my car in for service and I always recommend Momentum Jaguar when the occasion presents itself. Thanks again -