Kroger, Flower Mound TX

This place has really taken a dive. Meat that appears to be going bad, turning brown. Produce that is anything but fresh. Forced self check outs with only one human cashier, who is slow, rude, and especially rude to women. Really bad staff poor lighting. Just overall a disappointing experience.

The young cashiers and baggers are lazy, and need more training on customer service. Floral department is unorganized, and seem lazy too. If your going to work somewhere, work.and don’t get irritated when you have to double bag items or restock flowers (inventory low) The men working in the meat department are awesome though 5/5 for them. Nice, professional, and keep their area clean.

Sad thing is I’m not even shopping for myself, I’m shopping for someone else through Instacart. They have limited selection of what the customer want on top of having nats and flys on there produce items. The deli is very slow and don’t even acknowledge you and walk back and forth until they’re ready to help you.

I bought groceries on 2/11/21 this past Thursday and specifically bought kite hill cream cheese, I didn’t bother to look at the best by date until I already used it and when I finally looked the best by date on the cream cheese is 1/30/21 so that cheese is 2 weeks old basically and I ate it!

If you go to this location, I suggest to keep your shopping list short. We have been loyal Kroger customers since they opened the store at The Pines in Flower Mound, TX. In the last year the self checkout lines have increased and the open cashier checkout lines have decreased in quantity and hours of service. We are disheartened to see Kroger take the direction of low customer service. I envision it will someday look similar to the Walmart in Lewisville, which is now fully self checkout. The loss of customer service is another casualty of greedy corporations. It’s frustrating and time consuming to check out and bag my groceries when this service was previously provided by paid employees of Kroger. Multiple times an attendant is needed to assist with some issue with checkout which takes even more time and frustration. Purchasing a typical large basket of groceries in this manner is not customer friendly.

Had scheduled a pickup today at Kroger, Pines, Flower Mound location. Got a rotten Pineapple. Not shopping there again, atleast not a pickup where you have to trust the staff who care not for the customers.

Disrespectful and careless staff. My mom was at self checkout trying to bag her items when the woman running self check out told a man and HELPED him start ringing stuff when she wasn’t done because he was in a “hurry” in the middle of a pandemic. Even after she said excuse me I’m not done the woman ignored her and kept helping him as if she wasn’t there. The. When she spoke to a manager he had no badge and didn’t care either. Nice to know this staff doesn’t care about getting people sick and is disrespectful enough to act like what they did was okay. Not shopping here again. We always have issues with this store and it’s dirty.

The store is nice but they need more employees working the Pick Up bays. I had to wait 10 minutes just to get into a bay, then another 20-25 minutes to pick up my food. Maybe better time management? Or not booking so many people at certain times.

Kroger advertises they sanitize the store & restock for senior citizens hours. We went at 6am & there was NOTHING! Very disappointed in this store.

After repeated negative experiences with this particular Kroger location, I've come to my senses and decided to no longer shop here. Why should I continue to spend my dollars here when I keep having unsatisfactory experiences.ranging from 30 mins to get a receipt (why have a self-checkout lane open if the printer isn't printing properly) to a rude self-checkout attendant that called the manager instead of addressing the price discrepancy. After 10 mins of waiting for the manager, I called the rude attendant over and informed her to void the order because I was leaving. Regional management need to do some secret shoppers studies for this location as to gain a better understanding of what happens in this store.

Good kroger store. Great prices. The staff is very friendly, other customers not so much for the most part. All around good place.

Staff are very friendly and helpful. Prices are competitive to Wal-Mart on most things. Always stocked well.

My debit card was scammed here for over $400.check your statements people.
Kroger.you suck!

My husband and I shop Kroger for vegetables and fruits. We love there veggies and fruits. So tasty and yummy!

So I actually (did) WORK here, I've been coming here for 9 years for groceries from age 10-19. The store is nice, it sometimes surprises me what we got in stock. The biggest issue is that sometimes things are not in stock and dont come back for a while. Customers tend to get pissed with us about it. Our customer service is very nice, but seriously, if you want our attention please speak up, don't just sit there and expect us to turn around knowing you're there.

New.
Really large, however foodstuffs same as smaller Krogers.
I was looking for food items other Krogers may not carry.
Lantana Krogers

This is my favorite grocery store. It's clean, well stocked & the employees are very knowledgeable & friendly.

Kroger is the usual "go to" store. Good prices, good selection of organic foods as well as decent service. Would be 5 stars if the produce was consistently good.

Kroger is great in a pinch, but I just have a really hard time with the prices. This store is nice and the employees have always been kind in my quick trips in:)

Close to me. Compared to other stores in the area it could use a facelift but has what I need. Employees are helpful and friendly.