Lowe's Home Improvement, San Antonio TX

I bought a washer and dryer. Lowes scheduled a delivery time from 8am to 8pm, and then never showed up. I called no one could give me any answers. They told me it was partially delivered but I did not receive anything even though a paid extra to have the items delivered. I went to the store the next day and Lowe's manager told me my washer and dryer were loaded on a truck but they were not returned to the store and That Lowe's has no control over this situation because the deliveries are handed by a third part. So bottom line no one knows where my washer and dryer are, when they will be delivered, and the managers all say they have no control over the situation but they are really to lazy to take the time to help me.