Sewell Cadillac of Houston

Purchased a mercedes benz from Sewell about a month with a great experience. I wanted to gift a cadillac for my parents for their anniversary. I sent them to Sewell Cadillac of Houston to spend some time to select a vehicle. My dad was helped by Horacio Ayala. He left with a horrible experience from this person. My parents were treated horrible as Horacio probably thought they were wasting his time. Had to to travel to another Cadillac that was not Sewell because of such experience and purchased what they wanted.

I purchase business and personal cars a few times each year therefore I have various dealer transactions under my belt. Sewell Cadillac of Houston was the BEST car-buying experience I have had! Aaron made the usually grueling task of buying a vehicle simple, convenient and easy. It’s guys like him that restore credibility and honesty to the dealership universe. Keep up the good work.

Austin in service is the Best. We had a problem with a couple of our rims and luckily we had a warranty that covered them. Austin expedited the process and we were completely finished in the same day.

If you want great professional service I highly recommend Austin at Sewell.

Took my car in for an AC issue. Called and they were able to get me a loaner on the same day and get my car looked at. After some diagnosis and some discussions with the service manager and service tech (Tj and Austin) we got the problem taken care of. I got the car back the next day. The customer service here is the best I've found. Tj the service manager had to jump through some hoops to get the issue resolved and Austin the service tech was always in communication with me. I have been taking my cars here for years and will continue to do so. Hands down the best customer service in the Houston area. Everyone there always has a smile on their face and a positive attitude. Such a refreshing feeling.

Would give 6*s if possible.

Sewell is a great place to make a purchase. They treat you with dignity and respect throughout the process. My daughter loves them. She made sure we went to them as well. We love the "Sewell Experience"!

Sewell service is unmatched but I am not sure about their honesty in the preowned department. I bought a preowned Sewell Cadillac because of their reputation but issues came up that I have been told by mechanics and others that should have been shared with me or corrected before I bought it. I called service and the preowned department with my concerns but feel like I got the run around. Very disappointed in the people I spoke with the dealership as a whole.

Drove 3 hrs to purchase a Pilot which I asked a salesman to pretest and follow up with drivability results. Salesmen never mentioned that the brake pedal nearly went to the floor and was spongy. Did not purchase the vehicle. Would have liked a more upfront approach considering the long drive time.
Otherwise service was friendly.

I’ve had great experiences with them in the past but be careful owning a performance vehicle and showcasing what it can do via the internet. They’ll quickly search your social media to get out of any fault with your vehicle.

Always a good experience.the one time I did hg Ave a serious issue, Austin (my service advisor) went out of his way to have my maintenance problem approved by management to satisfy me. Customer service really IS important to this dealership.

Last visit July 2017 was a great experience. As well as today. They treat everyone with utmost friendliness, respect, and kindness. No pressure. Do their very best to please and accomadate customer. Top notch group. Wished every dealership was like this one, Houston

Great experience! This is the first dealership I've been to in a long time where I wasn't angered or disappointed when I left. Thank you Dalton Harris!

Took 2 different cars there for repairs under warranty.both times they could not identify the problems and completely dismissed them.both vehicles are still not functioning correctly.this week we took it back to have the que system replaced when my wife picked it up there was a small scratch on the door.long story short we got the cliche it was already there rigamaroll.if you insist on going there take pics of your car in the drop off bay

Compete waste of my time and poor customer service. I scheduled an appointment online for the "XT4 Take a drive see it live promotion" for 5: 00 December 24. Showed up and they're closed. Thanks for wasting my time and gas this holiday season.

First and foremost, I find it quite humorous that Carl Sewell wrote a book “customers for life”, yet his dealership totally reflects the opposite!

I have purchased a few vehicles from this dealership, but have learned the people @Sewell Cadillac of Houston will flat out lie to you. It is obvious that they are not concerned with customer relations.

I purchased a CTS-V from them and was told that the car was a demo, never titled, and would be sold as new, which was a big lie. The rear bumper turned purple, and a guy in the shop told my wife it was previously wrecked. I was then told by a manager there, Mr Horacio, they touch up bumpers on new cars all the time. Is the paint quality of GM this bad, or was the car really wrecked? It seems the guy in the shop knew something, yet they tried to cover it up. Mr Horacio was totally unprofessional and tried to down talk me. After insulting my wife and I, they did eventually take care of the problem. To down talk a customer is unacceptable, and this is more evidence that they do not care about customer loyalty!

Today, after responding to mail, regarding trading in for new model, I learned that the car was indeed titled previously. The mail offer, as all the ones in the past, we’re totally inaccurate, and the payment would go up substantially.

It is ludicrous that GM would charge so much for vechicles, and absurd that the dealership would treat customers like this! I have purchased Escalade ESV platinums and CTS-Vs and both have given me more problems than I would have ever expected.

I will say Ryan and Matt, and the service department are awesome, and will take care of the customer.

Beware! You have been warned! If you seek honesty in a car dealership, Sewell is definitely not the place.

This place was great. They were very nice. Everything was clean, shiny and kid friendly. Also, they were very efficient and we were out quickly. We went in for a routine service and not one complaint from my family. Two thumbs up.

Ryan the service director and Sewell have truly been great to work with. Had an issue with my Cadillac CT6 that GM or Cadillac wasn’t will to fix. But Ryan took care of me. It is nice knowing Sewell stands behind the cars they sell.
Thank you

Poor service I would not recomend anyone to go there if they want a honest and plesant car buying experience

As a first time customer, I am left with a bad impression

On September 14th I dropped off my 2013 Cadillac CTS V due to some whining noises it was making. On this particular day it was raining. Firstly, the floor at the service department drop off is not asphalt like the rest of the dealership and coincidentally on this day there were no signs to caution that the floors would be slippery (signs are up all the time since then) but anyways, as soon as I got out of my vehicle i immediately fell and got a bloody bruised knee. They gave me band-aids and a rag to clean myself off.

I let Rocky know that the insurance for that car is only under my husbands name, NOT mine. He said no problem, as long as my husband is physically there to sign off on the loaner car. The loaner car process from there went very smoothly, there were no issues!

A week later I am told extended warranty will cover all but one part due to it not being "OEM" and this dealership will only work on "OEM" parts NOT aftermarket. They were trying to charge me $500+ for this particular part. It did not make sense to me why extended warranty would try to use an aftermarket part on a car like that, so I called to verify if this information was true. The part was not an aftermarket part, we went back and forth with our advisor and they agreed to use the re-manufactured part the extended warranty insurance was paying for.

At this point, my car has been there a total of 3 weeks. On October 4th I called for a status update, I was told the differential was on back order but should be shipped out the week of October 8th. I call back on the 11th of October and I am told my car should be ready, at the latest, October 16th. On the 16th I drive to the dealership to pick up my car, I am told the part is still on back order but should arrive that same week. On October 22nd I get my car back, and I return the loaner vehicle.

October 22nd, when I get my car back I was EXTREMELY disappointed. My car was returned to me dirty, the paper they put on the floor to protect the car from getting dirtied was crumbled up and thrown on the passenger side floor. On top of the crumbled up dirty paper was a dirty rag they had used maybe to quickly wipe down the car, not sure! At this point, I just wanted to drive my car out of there so I left. Not even a mile down the road I notice the car is steering a little to the right. Even though they said it was "aligned". Next, my check engine light turns back on, great. To top it off the front passenger side is making a thumping noise, especially notable when driving past a speed bump. All this to say, a quick quality check could have prevented my car from being turned in this way.

So, October 23rd I take my car back in to the service department and let them know what is going on this time. They tell me for the thumping noise they will run a diagnostic which of course results in a fee. Really? !? ! That is the last thing I want to hear after you all did work on the passenger side bearing, my car was not turned in with issues on the front passenger side. Since I have to now leave my car again, I inquire about the loaner. Expecting it to be the same process, husband has to physically be there to sign off on the vehicle, NOPE. My husband and I walk up to the counter to sign off on the loaner documents. He has his insurance and drivers license. The lady that was taking care of us looks over the insurance and tells us that I will not be able to drive the loaner car because I am not under the insurance. After I literally dropped off their loaner car yesterday after driving it for almost a month. After going back and forth with her, she goes and talks to her manager that tells her it is okay for me to drive the car but we are liable for any insurance issues. Then she tells us my husband has to drive off the lot so the cameras can see and for management purposes? !
Will update, once I get my car back!

Bless these people. I came to Sewell after an uneasy feeling at another Cadillac dealership (always trust your instincts). Long story short is that at the first dealership I was told my brake pads, rotors, windshield wipers, fluids, and filters all needed to be replaced. There were some things that seemed odd about it, so I came to Sewell for a second opinion. The customer service rep asked right at the beginning if I would like to see my pads and rotors once they took the wheels off and learn a little more about them. It’s silly, but just that small gesture meant a lot to me. Well, come to find out that my brake pads and rotors were just fine. There was a bent bracket that just needed to be straightened out and that’s what was causing the squeaking. They showed me how to measure the brake pads and the rotors so I would feel assured that they were just fine. They then quickly straightened out the bracket for me and got me on my way. Such a better experience than the first dealership and they saved me over a thousand dollars! It’s so nice to find a dealership you can really trust to be honest with you and the customer service was awesome. BIG thank you to Matt and Kolten! I’ll be back!

It might be relaxing knowing you have a Cadillac, but I have never had a relaxing moment here.
There wasn't marked wet surface and instead of asking if I am fine. I am sure they are laughing at me on their recorded cameras.
I have never felt like a #1 customer.