Spa Crafters, San Antonio TX

Not only great service, but a great hot tub.
They had a Dreammaker x400 (100v plug n play, 4 person, rotomold) in the back that was brand new.
I paid cash for it for 1/2 the price of their cheapest floor model Jacuzzi brand.
Let's just say it's 10°F right now, covered in snow, and the dreammaker is at 104° without a hitch despite rolling blackouts.
Plenty of jet power, reliable, takes 2 people and a pickup truck to move, fits through a standard door, standard outlet.
The owner is very hands on with all customers in the store and wants to make sure you have a great experience, even in a free filter clean.
My opinion, have more rotomolded plug n play spas on the sales floor because clearly, they are top notch.
Great hot tub, great deal, great service.

WARNING! DO NOT BUY FROM THIS COMPANY! They took my full payment of $25,000 for a Swim Spa and promised it will be delivered in 8 - 10 weeks. It has been 6 months and all I hear is that the factory CAL SPA will not give them a response and they are behind in production.

Excellent service team at the counter being very helpful ever time I had a question. Shawn was very professional in the purchase of our new Sundance Aspen model. Had Edward Sr Tech advisor to fix a outside bulb. He took time to explain the spa workings and highly recommend his expertise in every installation.

My spa is a Jacuzzi purchased from Spa Crafters and is showing its age (50th Anniversary Jacuzzi). It sprung a leak so I called them for a repair. Edward, the repair technician, came to my home, promptly diagnosed the problem and fixed it immediately. The cost was reasonable, even less than I expected. Good job, Edward and Spa Crafters!

Walked in to shop and bought. Salesperson was informed. No pressure and answered all our questions. After purchase owner walked up and told us more about the unit. I have called a few times being a new owner and everyone was very helpful. The install and quick orientation was easy. The service department (Shawn) has been very responsive. Highly recommend.

Good stock of parts. Prices much higher than most competitors. Great staff with exception of the owner who is rude, obnoxious and has a terrible temper.

We've been here before & have had positive conversations about purchasing a hot tub. This very short & uncomfortable visit left us feeling outraged at the level of disrespect. The silver haired man talked down to us when we weren't willing to spend $14,000 on a new hot tub right then. He acted like he wasn't interested in helping us. He said that was retail price but didn't mention any prices. When we were walking out, he smugly asked us if the other companies that offered less expensive models had them in stock & kind of chuckled. After getting back into our car, my husband felt so slighted the he almost went back in just to give him a piece of his mind.

It was a Saturday morning and we called to see if they were open. That day, they made an appointment to meet us there. My husband and I visited the showroom with a budget in mind that we limited ourselves to before we left the house. We were met by Shawn, who showed us products within our budget and we quickly realized, we needed to increase it, significantly in order to get a nice, quality jacuzzi. Shawn took the time to demonstrate the various units, answer our many many questions and we never felt rushed or pressured. Then, on the following Monday, Shawn met me at my bank to accept payment for the item. The entire process was amazing! We received the item when and how we were promised. It’s been a couple months now and he is always there to answer our (continued) questions and his staff are professionals as well. We definitely recommend Spa Crafters to anyone in the market for a jacuzzi and other outdoor/spa needs.

I purchased my first spa in 2004 from Spa Crafters. I have always had great customer service over the years. I decided it was time to purchase a new spa, after failing parts after 15 years. I met with Shawn and Fred and found the perfect jacuzzi for us at the right price. Nice, nice people! Delivery and set up were the best, too. Jeff, Edward and team were careful to remove my old spa and had me set up and operational in no time. Thank you guys for putting a smile on my face. Love our new jacuzzi!

They did a complete bait and switch, Sean or Shan is a complete waste product, never gonna deal with them again

Awesome from start to finish. I was coming in from out of town and needed a spa for a house I was redesigning. I contacted a few other companies and they were not helpful.
Shawn, from Spa Crafters, helped by not only identifying a spa I needed, he arranged for delivery, followed up after a small repair was needed, checked back in with me and continues to help me keep it running smoothly.
I'd recommend anyone use this company for getting into a spa. I also purchased a high quality grill from them and I'm very happy with everything. Made the outdoor space so good!

A shout out to Shaun for helping my family see our options in getting a swim pro. He was very thorough on his details and was very patient on all our questions. Would definitely recommend him to any one.
Thanks

Always enjoy visiting with Shawn and his staff, they are helpful, knowledgeable and provide us with great service as well as competitive pricing! On top of that, Shawn is a veteran, so we love supporting them.we highly recommend Spa Crafters!

If only I could give them 6 stars! This being my 3rd spa, I have some knowledge of how others have performed. My first spa, a Jacuzzi J-345, was awesome! I don't think I could have broke it, even if the mission was to do so. It was very therapeutic, I would visit it daily. I made a horrible mistake trusting a Master Spa tub. It looked very nice, but that was the extent of it. It was imperative, I find my way back to a Jacuzzi tub! I decided to look around on Craigslist and a number of other sites. I came across this add from Spa Crafters. Enticed, I talked to Shawn. Decided to think about it a couple weeks, then visited the shop. I asked to see what they had available, regarding reconditioned Jacuzzi Brand spas. The lady on the floor, walked me to the back, where I met Shawn. He was extremely helpful! Literally dropped what he was doing to attend to our needs. Listened to what I was looking for and pointed me in the direction of 2 spas, breaking down in great detail, what I was looking at. After looking at the 2nd spa (Jacuzzi J-470) and hearing the deal he offered, we were sold! He made the whole process of looking, finding, buying with contract complete, easy as it possibly can get. I can honestly say, I've never witnessed an experience more efficient.
This awesome experience didn't end there. They told me I would get my spa on a Tuesday morning, keeping me informed along the way. When they arrived, they were very efficient as well. Very professional, and most definitely knew what they were doing. I had a lot of structures they had to overcome. Didn't complain about a thing and took extra care not to damage any of those structures. Most importantly, the hot tub. The guy in charge of the team was also the one whom set up the electrical requirement. He did so testing all wires prior to hooking it up. Completed the task cosmetically. Another man on the team, had the task to educate me on the care of this spa. Very informative, with step by step instruction sheet, as it relates to chemical requirement and frequency. This also included how to care for the filters. The fact they wanted me to bring in the filters once a month to have a thorough cleaning, in order to maximize the life of the filter, kind of blew me away. I really can't say enough, about the way I was treated from start to finish. Wow! If only all businesses conducted themselves this way. A class act! I recommend you try these guys first! Do Not Settle! It doesn't get better than what I experienced.

Shawn is an awesome salesman who worked well with my budget. He made sure I was absolutely satisfied with my jacuzzi. The men in the shop are very knowledgeable and nice. The contractor he recommended for the electrical is honest and knowledgeable with very reasonable prices. They have the largest selection in the state. Overall a very pleasant experience!

I recently visited every hot tub dealership in San Antonio with the intentions of purchasing a new Spa. My last stop was at Spa Crafters Jacuzzi of San Antonio. We spoke with two sells people Gail and Leslie who gave us quite a bit of information. Being the negotiator and diligent shopper that I am, I told them that if they made me special deal I would possibly purchase that day. I was introduced to Shawn McKinney, general manager and part owner of the company. I was very impressed by his professionalism and no bs manner. He did make me an offer and I did not feel pressured as if I was talking to a car salesman. I was also introduced to Fred who was the founder of the company, the guy had grease all over his hands and for someone who started a company 40 years ago to still be working in the trenches says a lot about why they are still around. You get kind of the family Vibe when there, you don't really feel like your a customer shopping. As far as the product goes I'm writing this review 37 days after I purchased, I wanted to make sure that it was everything that Shawn said it would be. I'm pleased to say it's even more. After doing several weeks of research jacuzzi brands seems to have the least amount of maintenance as far as far as spas go. So if you're in the market for a good spa and want to buy from a great company that's going to be serving San Antonio for years to come you definitely want to go by this place.

Very informative, been family owned for 40 years, feel like they take care of their customers, and will be there to support you after your purchase

Definitely 5 stars
I can’t Thank Sean McKinney enough for his honesty and knowledge on my choice of my jacuzzi!
Also the delivery crew!
Jeff and Edward and the guys!
I now have the knowledge on maintaining my new purchase properly so I will have my jacuzzi for many years.
Having Dystonia since 2008
Sean with his product knowledge was able to help me purchase the right type
Of equipment for my medical needs!
Once you make your purchase they don’t disappear, they are always willing to help in the future.
Be sure and ask for Sean he will treat you right & you can trust him!

First off I would like to say if you haven't been to this store you need to visit. It's like an adult playground. We were looking for a good used hot tub for therapy that would fit our budget. We spoke with Shawn McKinney the General Manager. We felt very confident and comfortable speaking to a fellow veteran. Most companies in town give you a line about a military discount. After we explained we were veterans and it was for health reasons, he actually got us ina brand new Spa and the monthly payment is less than our cell phone bill. I cannot recommend this place enough the people are fantastic obviously veteran-friendly and we will not shop anywhere else but here in the future.

I wanted to share my fantastic experience I had with Shawn McKinney, Spa Crafters and his amazing staff.
Recently I purchased a refurbished Jacuzzi brand hot tub from Shawn at Spa Crafters and I am so glad I did. My initial plan was to save a few dollars and buy an off brand on Craig’s list. Shawn showed me around their impressive show room and helped me find the perfect refurbished spa to meet my needs and budged. The delivery was scheduled for Monday, but he went the extra mile to deliver the spa 2 days early. Not only did his delivery team show up early, but he arranged to have his electrician run the 220 service on Saturday and he stayed late that night to finish the job, so I could start enjoying my spa. Thank You guys for the great VIP service it was truly a pleasant surprise. Shawn and his team at Spa Crafters will treat you like family and take excellent care of you and your needs. I highly recommend Spa Crafters and look forward to doing business again.

Thank You!