Terminix, San Antonio TX

Scam.some terminex are real good.ie put a protective suit on, crawled under my pier and beam house to check. Others walked around outside for 5 minutes. One never got out of his truck. Didn't know I was home at time of "inspection".

Tony Moreno provides a pest free environment for our home and family. We appreciate his professionalism and expertise with each quarterly service from Terminix. He answers all of our questions and takes the time to address any particular area of concern we may have.
He is always courteous and friendly.we couldn’t ask for more!

Jack Moses came to bait our termite stations and was very helpful in explaining what he was doing and why. Good job Jack Moses!

UPDATE Feb 2018: Kudos to technician WILLIE MCGUIRE. He is professional, thorough, and courteous. Willie answered all our concerns and took appropriate action.
This is a reputable company and their quarterly treatments are on time and effective. We have also had other services with them and appreciate their guarantees and advance notices, eg technician is on the way and their name. Thanks!

Nov 2017: Our Terminix technician, Michael Rickman, performed quarterly Exterior General Pest Control on 8 Nov 2017. At our request, he also checked areas of concerns inside our home and the garage, and applied pest control where needed. Michael was very professional, timely, and alert to our requests and concerns. Please send our Kudos to him, and thanks for a job well done!

I had a service plan with Terminix from July of last year until this morning. They were supposed to spray every three months, with free follow-up sprays between if needed. The first example of poor customer service was when I needed a follow-up spray. The tech on the phone wanted species, numbers, and locations of every bug I had seen in the house since the first scheduled spray. After showing up, the exterminator lectured me on how it's "pest control, not pest elimination. " He then thoroughly sprayed the house though. Next scheduled spray, the tech insisted it was unnecessary to spray the interior and my wife relented, so he just sprayed the exterior and charged the full $90-something. My wife's flowers wilted and died after that spray. I requested a modest refund for the value of their flowers with their money back guarantee (about $12), but I didn't get it.

With this month's spray, the tech on the phone with my wife crossed the line. He said he really didn't want to come a second time to spray the interior while someone is home, and Terminix has this thing where we can just leave our house unlocked or leave a key under the mat and he'd enter our house alone to do the spray while walking us through it on the phone. I've never heard of a company performing services without someone 18 or older present. My wife didn't give in to his pressure, and in the end he was coming just to spray the exterior with the claim that someone would contact us to schedule the interior. Yeah, NO. I cancelled my plan. They could've offered me free Terminix for a year, and I would have said no, and I'm a sucker for a deal. I'd rather pay someone else.

Michael Nealy Employee # 83997 Is the absolute best! Professionalism, customer service, empathy, understanding, patience, timelines, and the quality of work Mike does is above and beyond! Terminix is lucky to have such a valuable employee. Always smiling in conversations over the phone and in person. Thank you for everything! We will continue to use Terminix when we move in near future, sad we can’t take Mike with us! Hahaha! Thank y’all!

Michael came over when scheduled and efficiently went over the grounds and house, checking for termites. None found, which is what I was expecting (hoping?) for. Ever since I started with Terminix, they came out and treated as they were supposed to. When their was a problem, they came out and made things right to my satisfaction. In South Texas, you really need this kind of protection, and Terminix does it right!

Mr. Martinez was sure to ask about, and deal with, problem areas
He also described a method to reduce-possibly eliminate-spider webs in addition to the pest control treatment.