Ulta Beauty, Frisco TX

This ULTA has helpful, knowledgeable employees. I noticed that stock on some items is low or non-existent (true for the three Ultas I've been in recently) so call ahead to make sure they have what you want. They will hold products for you.

Excellent service experience at the Frisco Ulta on Preston. Brand new associate helped on the floor searching for a specific hair product & she located it! Checkout was a breeze and super pleasant! Five stars!

This store was poorly stocked and the staff don't acknowledge you at all. I like the Denton store much better. I will not return to this location.

I absolutely enjoyed my service with Ashely. I'm new to Dallas. I don't trust everybody with my eyebrows, I treat them like gold:). I showed Ashley a picture of my brows back in Houston. She made it happen. I am in love with my eyebrows. Thank you for the best service ever. She has GREAT customer service skills, and very friendly. Thank you again Ashley. Can't wait to come back. Please check her out.

Do not place an order and expect a decent curbside service. They do not have a great system in place. Waited 25 minutes for them to bring the order after being put on hold multiple times. Would’ve been faster for me to haul my kids inside then wait in the car.

I came here a couple of times already and each time purchases or returns went smoothly. Other Ulta that I went to was very slow and unfriendly people. They (other Ulta) accidentally charged me for something I did not pick up and I noticed it. If I didnt notice it, then my money would be just gone. Every returns, every items need authorization from their managers at the other Ulta.

The Frisco location always provides an excellent customer experience. The staff is willing to help you navigate the store and shopping during covid.

Products were great and easy to find but cashier Briamony was not so pleasant at chechout.
Normally everywhere I go at Ulta, everyone is nice but not this one. I'm thinking there's always a first time for everything.

Never coming to this location again, employees are not helpful and just stand around and talk to eachother. And the two at the register were rude, one getting into an argument with the lady in front of me, and the other being rude and talking to me like I’m stupid resulting in me just leaving and not even buying my items. I will be sticking to Sephora or just buying Ulta products online.

I will NEVER shop here again! More than one person had NO MASK ON!
More than one associate walked by and said nothing! Checkout said nothing!
Zero social distancing!
DISGUSTING!

Horrible customer service and the shelves were empty. When I expressed my frustration about the store and customer service to the Regional Ops Manager, I was told “sorry” and just fill out the survey after I asked for a phone number/email to further discuss the matter. I would suggest purchasing your desired items directly from the vendor or try Target and Sephora.

I came in to Christmas shop for my 15 year old niece. I was having trouble finding something because they were so low on stock. Then I found Breana and she was just awesome! She spent several minutes taking me around the store to make suggestions and helped me find the perfect gift. I highly suggest asking for Breana if you are needing help here, she was a lifesaver! I'll definitely be back.

My first time visiting this store. For whatever reason I have steered very clear of this place. But, I needed a gift for my niece that I could only find there. So, I find myself wandering through the store. They were very helpful if you asked questions and, of course, I found a lit more than I went there to purchase. It was a pleasant experience and I will go back. I am sorry I avoided it for years!

Had my first Deva Cut with Pam. It was amazing and I love the way my hair turned out. I look forward to my next appointment.

Good beauty shop but prices are on the higher side and the employees are not that helpful when request for product suggestions

The Frisco store is so much better more friendly than the McKinney store. The girl that helped me advised me of a promotion that saved me money. Great staff

I would give negative negative stars if I could. Employees are rude and lazy. I neither got greeted when I came in, nor asked if I needed help. The few employees I did see, just stared at me then went on doing their thing (yapping on their cells, or with other employees and laughing /having a good time). If I were the manager, none of them would have a job anymore!

Stop trying to sell me stuff because you are trying to market it this month. I've finally caught on to the games. The products you push are no good! Prices here are stupid high and your returns make me feel like I'm a criminal the way you treat me even with a darn receipt. Gonna stick with Amazon.

Really like this place was my first real experience and shopping there, they have everything you could want from the department stores and if I'm not mistaken I think their prices were Less

These chicks rather unbox product, chat amongst themselves and ignore customers that say hi or welcome. Or hey you've circled the store twice now, what can any one of the 8 of us help you with. Oh, and they are out of everything.