University Trails, Lubbock TX

Helpful staff and maintenance, always kind and polite. Its super close to campus and the bus system runs right in front. The roommate matching system is helpful and the staff is always willing to help out. The amenities are always clean and taken care of and when something needs to be replaced a work order can easily be put in

Don't sign up for this place! I had problems since moving in with a dirty apartment, outdated and uncomfortable furniture, as well as rude desk and maintenance. Alot of gym equipment is missing or broken. The front desk is passive aggressive, as if 'why you bothering me kind of attitude' as well and maintenance seems irritated when they come through to fix things. Even when moving out I phoned and told them I left my key in the room in move out and they start questioning me constantly about why I didn't drop the key off at the office, although the office is closed because of Covid, and then question me on why I didn't drop it off in a 'box' (never informed about). Really left a bad last impression.

Was on a summer lease, moved out a couple hours late because I wasn't aware I was supposed to move out before noon. I was charged 600 dollars for overstaying my occupancy by a couple hours. Would not recommend this place to anyone.

Pet deposits and pet rent hasn't been adjusted to account for the nature and circumstances of different types of pets. Think again if you are a pet owner to anything but a dog or cat, you'll end up paying the same amount.

The facilities are really nice, and the location is great! Super close to campus and lots of restaurants around the area. The staff is incredibly friendly! They are always willing to help, and provide awesome service.

I DO NOT RECOMMEND THIS PLACE AT ALL. I turned my keys in to the office staff and they are still trying to charge me for them because the office LOST my move out documents. They are overall very unorganized and unprofessional and are not being helpful about resolving this matter. The office manager refuses to speak to me and bookkeeping takes WEEKS to respond to emails. I should not be penalized for the office loosing paperwork because they are incompetent. This place really deserves 0 stars for the hassle they will put you through. There are much better student housing complexes in Lubbock.

Haven't had time to write a review since I moved in but here it is. Went on a tour before I signed to live here and when I moved in to my apartment it looks nothing like the model that they showed me. The model has a stack-able dresser, carpet floors, and an updated desk. When I moved in I walked into my room and saw hardwood floors that are scratched, a old black dresser, and a old black desk. If I would have known that this is what I was going to get then I would not have signed a lease here. Definitely do not recommend it. On top of that I had to pay for the month of August even though I was not allowed to move in until the 24th of August.

Horrible.they try to charge you for everything. I turned in my keys and stuff early bc i left for the summer and they tried to tell me I never turned it in. Very dishonest. They do not care about their customers at all. Staff is okay, management is awful. Live somewhere else

I'm honestly trying to understand how this apartment even got 4 stars from anyone. Literally the location and volleyball court are the only good things about this place. Slow maintenance service and staff is only nice when you don't need anything from them- like help from a possible shooter trying to break down the door (this actually happened). Also I happened to always paired with roomates who did cocaine and weed so that didnt really lighten up my personal experience as a non-drug user.

Everything is okay.but I moved in about a week ago. I have already asked twice to have my shower fixed. I STILL cannot take a shower because the drain doesn’t work. The faucet in the bathtub is constantly dripping and the tub was not clean when I moved in. No one has contacted me about this and I am frustrated. Extremely disappointed because I was excited to live here.

(Update) : I was told that my shower would surely be fixed yesterday (Thursday) after going in for the third time to talk to the front desk. I just got home a few minutes ago to find that my shower has not been fixed. I went in to talk to the front desk again (who was very kind), and was told that maintenance won't get to fixing it until Tuesday now. I still can't shower. I am so disappointed right now.

The staff doesn't know anything. Went there a couple of times to transfer over a lease and heard different things from 3 different people. Ended up getting a few days to find someone to fill up the space.

Haven’t moved in yet but the day before they send an email saying my move in time is 9am-11am. I live in Dallas. So I can either wait for everyone else to be moved in that day or wait until the next day. It’d be nice if they knew what they were doing and sent out information with appropriate time to plan.

Hey all I lived at U Trails for THREE years and I moved out before this fall. This is what I got out of the three years I was there. It's not fancy it is what it is. Plain and dry no parties at the pool, unless it's hosted by U Trails. That could be a positive or negative the way you look at it. The workers seem to care however, when they change staff they seem to not be on the same page. Then after a month or so everything seems to run smoothly. The maintenance workers take great care of the facility. I would say the best out of any apartment by Tech. I never had any terrible experiences just had to deal with people with bad attitudes which is life so it's ok. Overall not great not awful it's just a school apartment, sorta like jail you do your time then you get out. I would recommend this place if you don't want to deal with parties 24/7 and if you don't want a fancy place to live. It has white walls, white oven, white fridge, white everything just about. However, like I said before it's plain and simple everything works. They are not there to wow you just do their job. They did their job so I was fine with that. In conclusion, I would tour it if you don't like how not fancy it is go somewhere else. If you don't care it's good place to live.

I literally haven't even moved in yet and I'm getting the absolute worst service ever. I had replaced the lease of a friend and was told I would be taking her spot in the room with my other friends. Instead, they ended up putting me in another room with complete strangers and are doing virtually nothing to help me because they are "100% at full capacity". I've even had the girls I was supposed to room with talk to them and they just keep telling us to email other people instead of being able to call someone and resolve the issue over the phone. We haven't even moved in yet and they say they can't switch me into the room that I was told I would be in because it's "not an easy switcharoo and boom we are done". They don't care about the people living there or what they want, they just want numbers to fill in the rooms. I do not recommend this apartment complex to anyone.

The staff are dishonest and rude they are not helpful. All the things they think about is just filling apartments. Room matching is terrible too and they don"t care residents convenience. The price of electricity is ridiculous. They charge you extra amount every month.
I had two roommates here which actually were 4 people because they lived with their friends and I am sure office staff knew about it.
They gave my room to other person for next year without telling me and they asked me to renew my contract but when I was in office to sign my contract they told me your space is gone. They behave really rude. I don't recommend this place at all.

Very rude service and alot of miscommunication from the office staff. I called the office various times before arriving while out of town and there was different information communicated than what was said in person when arriving to the office. Highly do not reccomend.

Absolutely disgusting, do not live here. They may be the cheapest alternative to other complexes but there is a reason because they are horrible. The office staff and manager are all very rude, they will dry out your bank account with unreasonable charges for ANYTHING they can try and charge you for, the living space is old and everything will break or be broken, nothing was clean upon moving in, they have a stray cat issue, etc. The "free printing" in the office is always broken and they make you give them paper and think its such a hassle when you ask them to print your things. Are lazy when it comes to getting your package (FedEx or UPS will say the package has arrived and the office will hold the package for at least 2-3 days longer and you need a Trails confirmation email to get it). They will post 20 letters on your door for renewal and for "parties" in the office but will email you a $250 overage for some unauthorized fee they can't give you information on. Absolutely unprofessional and rude. This is not a good place to live, the only positive is maintenance because they are friendly and helpful. All around a horrible experience. DO NOT LIVE HERE!

Shoddy filthy apartments, the gate is constantly broken. The staff dont care and will change the key code without telling ANYONE. I'm not resigning my lease, thanks for pestering me to do it. Pathetic!

I really enjoy living university trail, not only is it clean place to live but is also closed to campus and since i wake up late everyday i still make it to my classes.the staff here are super freindly and nice people they always help if u have any problem with the complex.i would definitely live again.

They are nice apartment and have great staff who' try their best to make sure everyone is happy here.