Villas at the Rim, San Antonio TX

I wish there was an option to leave zero stars, this place SUCKS! Ill start off with saying they promised to put up cameras when I moved in April of 2018, but today November 16th my car has been broken into two times, as well as 15 other cars that night, and 8 cars the next time with smashed windows. However, "corporate" doesn't want to put up cameras on the other floors other than the 1st because they don't feel like it will change the problem. I put a work order in the first week I moved in and they still haven't came. The gates lock at 11pm so even as a resident and having a clicker you cant get in to the parking garage as a resident and that is not by choice but because the gate is ALWAYS broken. I signed a 9 month lease but because we let them know 55 days before our lease is over except for 60 days they're making us stay an extra two weeks passed our lease.ridiculous. Regardless, after the second time my car got broken into, I obviously verbally stated I wasn't re signing with them. The whole staff knew my position, especially the manager. The staff is friendly but I rather have results. DO NOT MOVE HERE!

So the apartments are beautiful, staff is helpful. The gated garage is absolutely useless because it breaks literally everyday and youre stuck outside. When it does work people break in your car all the time because they refuse to just install any sort of security so you need to purchase a garage for $100 a month so you don't wake up to a car without rims. Besides the big security issues the amenities are really good, clean and staff has always been very friendly and helpful. But seriously the gate never works.

Wow, I was really thinking about looking into this place. But with all the negative reviews and the same complaints over and over again, I am reconsidering. It's also troublesome that the management has a standard response to every review. Take the time to hear your tenants, call them instead of them reaching out to you. It will show that you care and that their concerns are valid and appreciated.

To clear up the confusion: This is a Management Support property. None of what you read and experience is out of the ordinary. Everything working as intended. It's an extraordinarily corrupt and unethical company who's banking on your incompetence. Do your research before moving onto a property. Find out which company owns it. Read reviews on all their other properties. Including employee reviews. Not only are residents dissatisfied but so are their own employees. This company has the largest amount of employee retention (turnover) than any other apartment industry company out there. And there are some BAD companies out there. You have only yourself to blame. Enjoy paying for their renovations when you move out. You'll see.

If you want to resolve issues, just sell your properties. That way lives won't be ruined anymore and real hard working ethical people will have a nice place to live and work. Please quit.

This place just doesn't learn! The whole week the garage door was left wide open. Cars were coming in and out without control who's coming in or not.they cannot fix the simplest things to prevent crime and yet they say "it happens everywhere". A girl was missing all week long and this place turned into a crime scene and residents were not notified.this just shows how much this place cares about residents. The hallway is always dusty and no one ever cleans it. Dog feces are all over the property and you cannot even enjoy the amenities without kids being supervised.the club house becomes a child day care. This manager doesn't care about safety because the gate was left wide open and the garage lights were not working for how many days. This place talks about preventing thieves and crimes but they cannot do their part to secure it. Do not move in here, for the price they want you can be at a safer apartment for less rent. MANAGEMENT DOES NOT CARE.