Apple SanTan Village, Gilbert AZ

As an Apple Developer, this was The worst experience I’ve ever had when looking to purchase a new product. Rude staff, incompetent and overly sensitive… it was as if they are probing for personally identifiable information in order to track information about you that has nothing to do with your intent to purchase an item. They want to CONTROL every aspect of your experience, from telling you: “Stand here in this line”, when there is literally no identifiable line outside the door, nor is there anyone else outside wanting to go inside the store. Once inside, “walk this way”, “Sit and wait here, ”. Like, I’m not here to take orders, and if I was, you’re not in a position to be giving them. That’s when you realize that, at least at THIS store, YOU WILL BE OBEDIENT! So if you’re into that kind of behavioral conditioning, maybe that’s for you. But if you prefer to be free and live free, buy your Apple products from Best Buy. This store and the staff in it are into some weird unspoken, but internally understood type of social experiment that even as an Apple Developer myself, I’ve never seen or read about in any fine print. There was no greeting at the door. They start off with “Stand here in this line” that doesn’t exist. Then they ask: first and last name, Apple ID, government ID, email address etc.then they scan your forehead for temperature check. Then they ask what you’re there for. Like whoa, I didn’t realize this was a Chinese embassy.

I absolutely love going to this location. The staff who works the Genius Bar really do you know there stuff. I just want to say thank you everyone for making me feel welcome and for your support and keeping my equipment up and running

Typical Apple store really. I'm not a fan of Apple products at all! But yeah the stores are nice. Very organized, clean, and white.

It's June 2021 and they are one of the only stores in the state that are requiring a face mask? It's that a bit far fetched at this time? ‍️

They was very rude and had AppleCare on our phone and they still did not want to fix it because in there is a safety issue that they need to replace the whole phone and they didn’t want to do it there was a lady named Adria Who claim to be the store manager and she was very rude and disrespectful to me and my kids and my wife Apple needs to rehire some new people because they’re very bad there

If you're looking for Xmas gifts three days before Christmas, this store isn't an option. I was shopping at a nearby outdoor mall, getting everything I wanted, until I approached the APPLE store. There was a velvet rope that corralled NO ONE. The store was EMPTY. I was told by a security guard positioned at the entrance I couldn't enter without an appointment. Taken aback, I asked, "do I need a USER name and PASSWORD? " the response was a firm YES. I don't use APPLE products, but my children do. I wanted an APPLE watch. So I called the store to speak to a manager or make an appointment for RIGHT NOW please. On hold for ten minutes. As I watched the employees schmooze one another in an empty store, and ignore my call, the guard asked if I knew what I wanted. When I wasn't specific, he announced, "YOU'RE NOT ALLOWED TO BROWSE OUR STORE! "

Love this little store for Apple. The people who work there are always great and help provide a great experience. If you own an Apple product and are ever in need of help or looking to learn more about how to use your device this is a great place to go!

I have a Macbook Pro which needed service. I went in before thanksgiving and the genius bar told me it was going to cost $600.00 to repair it. I didn't have the money at the time but the representative let me know I could come back within 30 days and they could do the service for me. Three weeks later I called ahead to make sure they didn't need anything else before I came in to get the service done. I was told nope just come on in and we will take care of it. I arrived and for some reason they had to run the diagnostic again, I guess to make sure nothing new was wrong. Keep in mind I can't even power the laptop on without it being plugged in so no changes have occurred the laptop just sat in the corner for the last 3 weeks. After the diagnostic was run now no new problems were found but the price was now $750 instead of $600. When asked why the amount went up I was told that my 5 year old laptop was now considered "vintage" which for some reasons means the cost to repair is suddenly higher. Personally I buy Mac products because they last, my last Macbook pro lasted 9 years before I purchased this one. Short version I am not pleased. I am going to try another repair shop to see if they can possibly fix this 5 year outdated technology for less than $750.

It’s an Apple phone so of course it had to be replaced!
I visited this store with an appointment 2 weeks ago for more issues my phone is having and was told my replacement phone would be in 1 week ago today. Called this store today 30 November 2020 and was given the same lame excuses many businesses are using to be lazy now, instead of stepping it up. The only thing she would guarantee is that I would get it back this year. Substandard for product expense!

Tried setting up an appointment online. All I get is text message. No help at the door whatsoever.

Very friendly staff and very fast inspection. Staff went above and beyond with my concerns. Don’t know why people gave it bad review.

Patient and helpful. Gave new phone for price of just a battery since they couldn't get the battery out.

Does anyone here ever answer the phone? Long waits for help and never able to help or troubleshoot.

I like the apple store in Gilbert AZ instead of the one in Chandler AZ. The staff who assisted me was very very nice and so professional and his name is Alec. Customers who spent $4000 on Apple Gadget should be treated nicely. If I have to buy apple gadget I will definitely go to Gilbert AZ.

Eden was extremely helpful, I was in and out of the store in less than two minutes. Definitely the best customer service I’ve received by far, phenomenal!

Today I was charged a battery in this store, 29+tax. ——when they are bring back the phone to me screen are cracked. Manager come to tell me it can happen, if I want to fix screen I had to pay extra $149
very very disappointed
Bad service

Once you finally are waited on, was in the store for one hour before being taken to a technician. They have a tendency to talk over your head just to show you that you are ignorant when it comes to there equipment (iPhone, iPad or any other i thing). They need more personal working for it is always crowded.

Staff not helping, i was three times for battery problems they changed ones only 2nd time i.e. Same problem & third time they've refused to replace & said throughout your phone and buying new.

It's so chaotic, loud, and disorganized. I was just there to pick up a phone after repair and it took 45 minutes.

Great service explained everything I needed to know in order to take good care of my new cell phone