Apple SanTan Village, Gilbert AZ

I came to this store with a small display issue. After lettin then open it the decided they wouldn’t fix it. The returned my phone I worse condition. I got my phone back with a none working home button. They have refused to work with me to fix what they broke. Abosoulutly would not recommend that anyone attend the store for repairs or services.

Horrible customer service. Require evidence on issues that are intermittent.iPhone X is a horrible device. Waste of time, over 2hrs! To leave with the same issue (that didn’t happen at the store, so I couldn’t be helped!) PATHETIC!

Do not waste your time here! I went on 2 separate occasions and my problem still has not been fixed. The waiting is painful and the technical skills is below standard. I wasted hours upon hours with no resolution. Better to call apple care and have them walk you through your issues.

3 trips and no help, so I loose a $600 phone, how do you people sleep at night knowing you screwed over so many during the day? Shame on you.but on the bright side there is Karma, so you rude employees keep looking over your shoulder Karma commin for ya

Always super packed, expect a wait. But exceptional service. **Remember your Apple account password before you go! It makes it that much easier:)

Between calling, chatting, and visiting stores, it pretty clear that Apple doesn't really want to deal with the battery issue. They offer the replacement at a discount, but offering and doing are very different things. Today's example is, on the phone with someone at the Apple store being told they were out of batteries while simultaneously walking into the same store and being told they have 47 of them. Lol

Stood and waited 50 minutes for her to tell me my phone couldn't be fixed and proceeded to try to upsell me a 1000 dollar phone after explaining my situation, said getting the iPhone six was a waste of my money, though that's all I can afford at the moment. Not ok! Should be trying to help everyone out not just those who can afford every new item you release.

I Wasn’t happy with the service in there. I had appointment set 1: 30 somehow they find me rescheduled again they couldn’t find me in the store.at this point I’ve been waiting one hour.obviously they didn’t try to hard to look for me cause again the had rescheduled for a third, at this point I walked out. I didn’t recommend coming to store.poor costumer service! And actually I’m considering switching over to Samsung! I’ve only had bad luck with apple all the way around.apple is overrated!

Was in a great mood despite my crappy slow iPhone 6 battery issues before I.walked into this store and patiently looked around while waiting for the associate to finish with the person in front of me. When he was done, he asked how I was and I replied “Great! How does this work (I phone x) without a home button? ” Then, a couple walked through the door and He abruptly said “hold on” and started helping them instead. I continued to look around hoping someone else would help me, but even the other employees also ignored my presence and acted like I was a homeless bum off the street, so I left Feeling shuned.

Probably gonna cost me $800 to get my good mood back. Shame because I would’ve spent it there.

I walked in to inquire about the iPhone battery issue a couple weekends ago with my family, and I was very kind to the greeter lady, and the responses I got back were very rude. Such as "this is your first lesson in life, everything you hear on the news isn't true. " Then I'm sorry why is Apple being taken to court over the slowed down battery issue? And who are you to tell me lessons of life? She was very elderly and very condescending to us. We've been in the store several times ever since, and I haven't gotten to see her again. But if she does, she needs to learn a lesson in customer service.

Destroyed my IPhone 6S when in for a battery replacement. They promised to replace the phone but I have been waiting for 4 weeks and have heard nothing. No one will answer the phone at the store! HELP!

Visited the genius bar. Was checked in immediately and had a genius working with me shortly there after despite the large crowd.

Huge Apple fan but the customer service at this store is not good. Had to wait two weeks to get a Genius Bar appointment. Then went in and had the rudest service technician. I couldn’t believe she worked for Apple. Come on Apple.you can do better in service times and quality of employees! What a disappointing experience for a loyal Apple fan.

Destroyed my iPhone 6 in the process of replacing the battery March 11,2018. Dropped off phone for a scheduled battery replacement. Upon picking it up, I noticed a pink 1" discoloration across the top of the screen. The screen got damaged while replacing the battery.iPhone got returned for a screen replacement. While picking it up AFTER screen replacement, I noticed that the entire phone is bent, and the new screen is not flush with the bezel. Apple seems to be losing it's shine. AVOID this outlet at all cost, if your investment is important to you.

I don't know why I let people talk me into an iPhone. I read all the poor views about this store but I can't find any with good reviews. The one with good reviews says there is no such phone number. So I had to resort to this store. I called to try to make an appointment and was on hold for 20 minutes. I don't have time for this stuff. In my opinion Apple has The worst service and the most convoluted way to find out anything of any product I have ever owned.

When calling in, they take at least 10 min.to respond. Sometimes you can’t stop in the store and need to call. But when it takes this long, maybe I should stop by.:)

The wait times are often long, but the employees have always been kind and helpful when we've visited this location. I like that you can get an appointment and come back later. The location is always clean and well stocked.

I’ve been to many Apple stores in the American Southwest and the majority of them have excellent service. Steve jobs always said that Apple was not another computer company and strived to be different with exceptional customer service. This store and it’s manager go completely the opposite of this philosophy by saying that Apple is just another product in a market competing with similar products and the manager had the audacity to drag my entire repair and exchange history out into the open and proceeded to argue with me and cut me off even though he claimed multiple times he wasn’t arguing with me. Apple Support had assured me beforehand that I would be able to exchange my phone under warranty replacement but the manager saw it more appropriate to argue with me instead of replacing the dang thing and at up to that point I had been waiting in line for 1.5 hours. He certainly took the “debate” up a notch by embarrassing me in front of other strangers there at the store with all my personal details; It felt like a complete violation of my privacy. This was simply the worst customer Service experience of my life! I vote this store to be the worst Apple store in the American Southwest!

This is not Bill, it's Linda.i was in your store on Sunday February 4 and had the pleasure of dealing with Kale and Drew (because I'm special and my problems can never be easy). I can only say that these guys were wonderful, polite, professional, and fun to deal with. Customer service seems to be a thing of the past.not at this store. What a positive experience.thank you

They want to sell plans and devices. They are slow to help you with troubleshooting your problems and apparently don't answer the phone.