Dayton Dental and Orthodontics, Centerville OH

Pathetic. Unprofessional. I am speechless. They are worse than a mom and pop grocery shop in the middle of no-where.

I confirmed everything with them for my child’s appointment. Waited 10 days to get in. Then 2 hours in the lobby during pandemic. Finally we walk in for my kids appointment and pay the copays. They take us in and the assistant checks the kids teeth 10 seconds and says they don’t have tools to do anything. Not even a dentist shows up or speaks to us as a courtesy and tells us what the assistant just told us. Just stay away. If I could I would ban this unprofessional business.

Worst dental experience I ever had! They were so rude and disrespectful! They acted like I was lying about my pain. Did not want to do my ex rays and then she realized I had a defective filling and proceeded to shove the drill right in it! I litterally screamed like an animal! Horrible horrible horrible!

I had scheduled an appointment with them for today for my my husband. He was in incredible pain and has been for a week or so now. My husband went in and got an X-ray and without further communication one of the nurses or dr (I can’t say for sure) attempted to pull the tooth without warning, or any pain management. My husband wanted to speak about options prior to doing anything bc he didn’t want to have the tooth removed, so of course he became irate, not only was he in pain but the lack of care and communication would drive anyone to their tipping point. To make it worst I called as soon as I heard from my husband to attempt to get the managers name and more information about their licensing and was greeted at first fine and as I mention about wanting to ask for the manager I hear someone in the background saying” are you kidding me” I ignored the unnecessary comment and continued asking questions until the person on the phone gave me attitude. And then hung up on me when I gave her the same attitude in return (a curse word did slip out but I feel it’s understandable when I’m upset and people are already making snarky comments and listening in.) I call back and leave my info to attempt to speak to Brandy Howell, (manager). I was told that she will get back with me tomorrow I will update this review tomorrow.

This place is great! The staff was amazing and helped me through my terrible anxiety. They were very informative about my care and solved the problem in minutes. Best dentist I've ever been to I will definitely be recommending them.

Please run! I would give this place no star if that were an option. Worst dental experience in my life. I had a root canal and 3 fillings per their recommendations In November and have been in extreme pain ever since. I’ve explained to them that I'm having to take Tylenol and ibuprofen daily just to get through the day. Their response give it a few more weeks and see if the pain goes away. The staff are horrible, very rude and unprofessional.

Did not disclose charges to me before proceeding to a root canal and now are FORCING me to pay. Office is commiting borderline FRAUD. Temporary filling that they out in fell out after 4 days. Absolutely pathetic

Since NewDay Dental has taken over, the staff is absolutely amazing. I have a very big fear of the dentist's office, to the point I shake, and the new staff is so lovely, understanding and calming. They actually care for the patients, and don't act like it's just another pay check.

I set up a new patient appointment and received two automated reminders. I showed up at 11 for my appointment and filled out some paperwork, turning it in at about 11: 05. By 11: 50 no one had spoken to me as a follow-up or inform me of any delay, and I left.

They are unable to provide me with basic business courtesy while they were still competing for my business as a new patient, I have no reason to believe that their service would have gotten better after I had committed to their practice.

I love this office! They take care of my whole family. They're always kind and often funny! They help me with my phone when I can't figure it out.

The front end doesnt know what the back end is doing. These dumb so and sos let me make an appt for my daughter to get her wisdom teeth out.never telling me i had an old bill due of $53. So instead of telling me they cancelled her appt and couldn't give me a definite appt. After i took off work and had my daughter get her schoolwork and take off from her job. Front office is stupid and incompetent.

We used to visit this office last year the employees at the front disk were nice and kind but THIS YEAR the employees are very rough, and clearly, you can see the mistreatment. This office is not recommended. By the way, I can't give zero stars, we didn't even go forward to our appointment.

Although there are a lot of negative reviews about this company i found that if you look past the unprofessional banter of the student dental assistants. You find that the dentists themselves and the office staff are true professionals. I have had maybe 5 visits at this office and my overall experience was excellent. I got a sense that both dentists really cared about creating a fast painless experience. The office staff are great! I've even had dental assistants who comforted me through the process.
9/10 recommended!

We started seeing Dr. Sara for orthodontic at centerville location a year ago. Dr. Sara is really nice. The dental assistants were great. Very nice and pleasant to work with. My son liked them all. The desk staff were nice although very busy as they are in the process of moving all ortho to the Beavercreek location and all dentistry to Centerville.

Beware! These people don’t send you any bills and then try to tell you that you owe them over $9,000! Go elsewhere!

I've been petrified of the dentist my entire life thanks to a bad experience as a child and again as a teen and adult. Dr. Caputo and his staff have been friendly and calming through everything. Dr. Caputo and his staff are the most detail oriented, caring, compassionate, kind, and honest dental staff I have ever encountered. I highly suggest seeing them if you want the perfect smile. Thank you too the whole staff of Dayton Dental for giving me my smile back.

If I could give them zero stars I would. Worst experience with a dentist ever. First appointment was only x rays and an exam. Was told I needed to take out my hoop nose ring, which I've never had to do before. Had to schedule my cleaning and fillings, in which they tried to make me two separate appointments for them. Yeah no way. Total waste of an appointment. Made an appointment for two weeks later. Fast forward to today where they called me three hours before my appointment and cancelled because the hygienist called off due to weather. Which isn't a big deal but apparently there are only two that can do it and the other one was fully booked. I am a working mother who had to take off work early and find a baby sitter to get this done and they did not seem to care. Total waste of my precious time. Will not be back.

Ended up with an Extremely Large Abscess after a root canal, that needed to be removed by an oral surgeon.it was 10×s.more painful plus had to have to tooth removed

The people who work at this office care about their patients. They try very hard to put their patients needs ahead of everything else. The time spent here is very much worth it if you care about your smile. They do excellent quality work which is time consuming. This dental office has received quite a few bad reviews. Mostly regarding waits and appointment changes. Quality takes time and there are not many dental offices around this area who accept so many types of insurance. So they have large amounts of patients. That does not stop them from giving each patient 100 percent. I have worked in the medical field most of my life and let me tell you when you treat patients you don't watch clocks if you care. So, yes sometimes you may wait at this office but if you want great quality care with people who care about your smile, I highly recommend you go to this office.

I have had two appointments cancelled here by the office and had a 4: 30 appointment which I've been waiting for over an hour. Was given exscuses by office manager when I expressed my concerns. Looks like I'll be looking for another dentist. This place needs to get it together!

Ok this place sucks. If you are 10min late they won't see you no matter what but you'll site in waiting room 30 min or an hour just waiting to be seen.
I waited an hour after my appointment time.
Now I'm here with my daughter and have waited 45min.
And on top of it waiting room is nasty.