The Pet Loss Center of McKinney Pet Cremation, Pet Burial, Pet Memorialization

I have had 2 pets cremated here. One was back in 2015, and the other one was recently. I have asked staff as to WHY the ashes of both of my pets which were cremated here LOOKED different from one another.

I was inexperienced back in 2015 and left Shadow, my smaller rabbit at the Vets to be picked up by this business. This time around I wanted to be there for the entire process to ensure that the ashes that I receive was infact my pet, and to see that he will be cremated ALONE. The ashes from 2015 is much darker grey and finely grounded. The ashes from this year is bone colored, and I know it is my pet because I was there the entire time. STAFF has yet to contact me back as to WHY there is such a difference in color. Both of them were rabbits, but the one in 2015 was a much smaller, skinnier rabbit who was 3 pounds vs 5 pounds. Why do I have more ashes of the smaller rabbit? I don't want to think the worse, but since they are ignoring me now, I have serious doubts. One rabbit was 5 pounds, the other was 3.5 pounds.

Could anyone who have had their pets cremated here reach out to me to let me know what color are the ashes of their pet? Both pets were requested to cremated without any blankets, toys, collars, or boxes.

Thank you

Please see the picture. The left ashes are definitely from my white rabbit, since I was there for the entire process. The right one belongs to the smaller rabbit named Shadow, whom I dropped off at the vets. The dark grey ashes was what I was given when I went to pick bring him home.

Update: I was contacted after posting this review. I am just waiting on them to get back to me since I did not receive the cremation certificates. All pets are cremated with a "Tag", so I will be requesting the Tag number that they have in their system for my Rabbit that died in 2015.

**** UPDATE ****
It is now December. They did not get back to me for over 4 months. It looks like they lost all record of ever cremating my first rabbit back in 2015. They are unable to provide me with his paperwork or his Tag Number.

I guess they are really good with sweet words and consoling, but when it comes to actually proving they cremated my rabbit alone as I paid for, they are unable to even locate the tag number that he was supposedly cremated with. I am so very disappointed. Please make sure you are there to see your pet cremated. I feel so heartbroken. You should be ashamed.

I cannot say enough about this company and what they do for owners during a difficult time. I've lost two pets and each time they took care of our babies with love and respect. I love the package that your receive back it's not just ashes and an urn. It's grief counseling, they make a paw print and clip their hair. I will forever use this service.

Thank you for laying my dog to rest and returning her ashes to me in a timely manner. There were a few things upon receiving that immediately concerned me. My dog's ashes were put into a loose plastic bag, with her name and an order (?) number on it.and was secured only with a twisty tie. When I picked up the bag to inspect, some of her ashes spilled onto my hand. It was a small amount, but it was very uncomfortable. There is a nick on the wooden box, which looks like it was from a complacent moment during shipping or improper packaging. The nameplate is slightly crooked. And the ceramic pawprint I ordered looks like her two right-side toes got scrunched together during setting, and the end result looks a little "off. " I apologize for nitpicking. I understand that every business does things in their own way. But what matters is that my dog is home again, and I thank you for the help

EDIT: Management was quick to reach out to me and help make me more comfortable with my recent loss. I was hand-delivered a new urn and my dog's ashes placed inside of a secondary, custom bag. Being accommodated so swiftly wasn't what I expected at all. Thank you for reaching back out. And thank you so much for going above and beyond

I came home one day to find that my beloved 15 year old pug Harley had passed away. While trying to find a proper place to take his remains, the first place we called came recommended by our vet. They were so insincere, I was shocked and disappointed. These people I did not know, just wanted to pick my dog up and then deliver him back. All I wanted was for my best friend to have a send of worthy of the time we shared.

Then we called The Pet Loss Center, immensely I knew we had fond the right place. The compassion and the empathy in their voices let me know they truly understood what my family was going threw.

When I walked in holding Harley, I was terrifed and heartbroken, but when they asked if they could take him, I felt it was ok to let go. They set him up in a room for us, and when we got to go in, I finally felt like he was at peace. They let my husband and stay in the room for as long as we wanted. I cried until it felt like my eyes were bleeding, They offered to let us write letters to send off with him. It was truly an emotional and cleansing moment. That I am truly grateful for.

A week later we got the call we could bring Harley home. I was still heartbroken but it was much easier going because I knew the spirit these kind people had. And if I broke down, I knew they would be right there to take that burden off of me.

I share my story, because I know that like many others, we grow these extraordinary bonds with our pets, and with they go a part of us goes with them. Although, the loss of Harley is till painful, finding The Pet Loss Center of McKinney helped us cherish is memory and end his story the right way. Thank you all so very much and God bless you.

The Maines Family

I've used them for my Moon in 2004, my Zen in 2014 and my Gemini this year 2017 and they are compassionate and dear to the 'four legged kind and their humans. I appreciate them for being there for us.

What an amazing place these are pet loss professionals at its best. They go the extra mile to ensure comfort and compassion for each and every pet that comes into their care. Professionalism at its best you couldn't ask anything more for your pet baby!

I had the pleasure of speaking with Maureen over the phone concerning the passing of our cat, Presley. She was compassionate and answered all of my questions. Once at the facility she explained the process and was very comforting during our visit. I would not hesitate in using their services again Thanks again Maureen!

I just left there from picking up my sweet Pinkie. I didn't catch her name but the girl working there was SO sweet and made it easier on me than it could've been. She showed me everything and explained it all and I successfully left without tears this time. There was a nice man there on Wednesday morning when I dropped my Pinkie off and he was so understanding and helpful giving me my options on everything we could do with her, even though I was very emotional that day. I'm very happy that I found this place and I will be recommending them to anyone and everyone. Thank you all so much ️

I normally don't post reviews, but when I get service that is so incredible and excellent, then I want people to know. The staff that included a young man named Jarell to the very sweet young lady that helped towards the end. This place is incredible on how empathetic, understanding and how smooth the whole process goes. They handled my Jessie like a princess and for that, I will be forever grateful. If you are considering what options you have after losing your pet/baby, You have to have The Pet Loss Center help.

I want to thank you for getting Noah back to me so quickly, everything you included was wonderful but getting him to me quickly is what meant the most.

My experience with Pet Loss Center of McKinney has been a blessing. I lost my cat, Tippy, after his being my companion for 20+ years. I was lost as to what to do and called Pet Loss Center. They were very understanding and caring. I knew from the time I had with them on the phone and the meeting in person, that I had made the right decision for Tippy ' s remains. There were more memorials than I expected and the whole experience helped to ease the pain of Tippy ' s passing.
Thank you Pet Loss Center for your care of Tippy remains and the caring you gave me in my time of grief.