EOS-21 Apartments / Mason at Van Dorn

I have had an on again/off again maintenance issue that crops up in the evenings for months. They never send a person to check it out in the evening and so the maintenance crew can't fix the issue. We've emailed/talked about this a dozen times since summer 2020 and still they do nothing.

Don't move here. They don't care.

Oh people please don’t come to this place this is the worst place to live, poor residents service, bed bugs smelly place above all unsecure, especially if u have nice car the thieves will take ur tires

The worse place to live the management is worse and bedbugs and roaches in every other apartment all my neighbors have this problem and top of that very expensive no parking after 8pm and assistant manager she is a joke

Great solid old construction for the buildings but the management team needs to learn how to treat their residents better. Moved into a nice studio and was pretty happy, minus the dirty bathroom and painted over hair on the door, until they tried to charge me more than what I was supposed to pay on my second month. After going around and around with the sales rep, the manager and finally the management company I only had to pay what I was promised when I signed my lease. One great benefit is that the buildings have secured key card entrances but due to poor planning when the new management company took over, my building was left unsecured for close to a month. Came home to no hot water the other day and still had no hot water the next morning. I reported this to the sales team and even Nicole in the management office and was told someone would get back to me regarding compensation and did not hear back from them. This seems to be norm for this management team here.
Parking is an absolute nightmare if you don’t get home before 5: 30pm. I’ve had to walk clear across the community. Better planning by management and possibly selling assigned spots would be a huge improvement.

I've been leaving here for over 3 years. I've never had any issues and even if there were some minor concerns, it was always taken care of immediately. Recently they have changed the management team and what a disaster this new team is! Rude, unprofessional and absolutely unhelpful! They will tell you someone will call you back, but nobody ever does. But even if they do, they will give you so much attitude that you will regret you asked them to call you back. I was going to renew my lease for another year, but on the second thought, there are so many good places around that appreciate their residents.

You will get towed, the complex will penalize you for everything, they have no remorse, worst place to live, etc lots of RATS too

My first year was great the office people were the best. New people on the office they are the worst unprofessional how they take care the costumers they never have answer for anything. All they say we call you and they never do

New company have a wors castumer service and the new employee are unprofessional and very rude when ur lease is about to over they are so bad and are trying to pass u and smiled Marijuana in majority of hallways

I lived there for one year at the beginning they were so nice when I gave them notice to leave their behavior changed especially a lady at office she is super rude.remember one year is not 365 days in EoS -21 when you sign the contract write it carefully

Health Hazards!
Water waste drainage collected in front of the patio. Mosquitoes and flyers are uncontrollable. Management notified, no response.

An abomination of the utmost degree: Lived here for a year. Never again. Moving out was the best thing I ever did. The place is infested with mice, rats, roaches, bedbugs, and crickets. The halls reek of mold. I had packages stolen from my front door twice. They control the hvac so you'll be burning hot all day during summer and freezing during winter. They are in cahoot with a towing company who drives around the parking lot continuously around the clock looking for someone to tow.

The resident services here “serve” as little as possible. They will do as little as they can to help you if you have an issue and their customer service is basically inexistent. Every interaction is a surprise! There are not enough parking spots and they offer no solution to the problem but to tow your car. Its been a year and a half and it is issue after issue but having to pay almost $200 because they do t have enough parking spots is just too much. Very dissapointed!

I live in a first floor apartment and every single time it rains my apartment floods including the apartment hallways.my apartment has flooded twice in the past two weeks due to heavy rains.and they don’t even put in new carpeting they just put fans on and air dry it.please fix this problem ASAP

The dog park is a sad story. Dogs spend whole day in carpet inside apartments, then into fake grass SMH (which is also bad during summer bc the surface gets hot and burns)! Man. EOS is just too messed up after Ross managment: (

This has got to be one of the worst apartment complex EVER. I moved here in October, and I have had nothing but issues. When I moved in the unit was not clean at all. The refrigerator had dog hair and bathroom was dirty as well. My unit looked like a rush job put together. And lets not start with the rodents. Freakin mice. I just can't with this place. And some of the folks act as if you're bothering them when you call with an issue. Not t mention the noise level. I work from home and it just doesn't work. I feel like they told me everything I wanted to hear and once I moved in, I was a bother with the issues that I brought forward. Oh and BTW, I'm still waiting on them to fix some of my issues from months ago. Let's not mention there's a charge for every little thing.

As a guest of one of the residents of this complex the parking situation is absolutely abhorrent. For the entire complex, of six or more buildings there are maybe 20 guest spots, all of which are marked by pogo and have to be paid for. If you attempt to park other places they begin towing at eleven, and all of these guest spaces are located a substantial walk from any of the buildings, making winter walks both uncomfortable and unsafe. Clearly they are after the money and give little care to having any sort of complimentary amenity.

The worst place to live they don't have management at all the previous company was a lot better than this one I put a work order for my AC on 22 sep 18 they just show up on 27 Sep and said we have to move everything from the bedroom it is 28th of Sep still nothing happened they showed up this morning now it is 1 p.m. Waiting for them to come back please if you could find another place for yourself go there I'm leaving too I already put a notice

Overall decent experience until I left. I decided to take the break lease option in which I covered all basis for submission and early. No further actions requested. However, a month after they sent an outrageous bill close to $3000 pertaining to only the Break Lease Option! (Keep in mind I paid another months rent in order to fulfill the requirement for the break lease option $1789)

Currently still talking to corporate on this issue. If it's not fixed then I'll post my email chain with reference for all future guests.

Pros: Wonderful Amenities, Spacious Rooms, Timely Maintenance (The Best)

Cons: YOU AND YOUR GUEST HAVE TO PAY BY THE MINUTE TO PARK IN VISITORS. The only reason you would want to park in visitors is because it takes 15-30 minutes each day to find parking. It's awful, especially when you have a young child and there is a waitlist for reserved parking $75. Parking is so tight, you will get towed at least twice ($500). I've recently met someone who moved in before I came and said they were towed 5 times. It's literally the worst thing about living here.

Utilities included: Water charge, Water Base charge, Electric charge, Electric base charge, and sewage. I've live in an apartment before and have never seen anything like it. Maybe it's a city thing?

Bugs, never had a problem until the last month. We didn't let pest control in and the next day it rained. Large flying black waterbugs climbed through the pipes in the bathroom. I lived on the third floor, so for anyone on the ground floor, good luck.

I also noticed that the central A/C system would constantly drip into a built in catcher. MOLD in AC!

So overall not bad but as you can see, the closer to the end the more I noticed. As soon as I found somewhere else I booked it and requested a break lease.

Leasing Office- Pleasant
Resident Services Staff- Communication/comprehension skills need improvement

I moved in 3 months ago, and I am relatively enjoying it so far. I had a messy move in process, the apartment was not cleaned, and there were cockroaches crawling on the ceiling when I did the walk through, hair on the blinds, dust and debris on the floor. I came back and said the apartment was not move in ready with list of demands and they met them. I am hoping the new management team is a little more professional/helpful than Ross Management. The call boxes on the buildings don't work and apparently haven't for months, so when you have a guest you have to get them every time. This isn't a big issue but it would be helpful to get the full story before move in. I wasn't informed the call boxes were broken, and was even lied to saying they were working. It is nearly impossible to get a hold of someone in the office, and when you do they will hang up on you. They need to do a better job at communicating changes, for example there was a memo sent out that the resident portal was down and you could not pay your rent online on the 2nd. (A day after rent was due) This leaves residents scrambling to get rent paid and avoid late charges. I am fine with the changes, but at least give people a fair warning. Overall this place is good for the money, but don't expect star treatment because you won't get it.

I don't have a problem with parking.at least it's better than other apartments I have lived in. Rent is fair for the area and quality and the neighbors are friendly.
But there are so many bugs. Less than a week living here and wow.they even came to "take care" of them but I get home after to find more and more. They stay. I tried all my tricks to get out bugs but none seem to work. I found 3 on my FIRST day here.