EOS-21 Apartments / Mason at Van Dorn

I have had an on again/off again maintenance issue that crops up in the evenings for months. They never send a person to check it out in the evening and so the maintenance crew can't fix the issue. We've emailed/talked about this a dozen times since summer 2020 and still they do nothing.

Don't move here. They don't care.

An abomination of the utmost degree: Lived here for a year. Never again. Moving out was the best thing I ever did. The place is infested with mice, rats, roaches, bedbugs, and crickets. The halls reek of mold. I had packages stolen from my front door twice. They control the hvac so you'll be burning hot all day during summer and freezing during winter. They are in cahoot with a towing company who drives around the parking lot continuously around the clock looking for someone to tow.

The worse place to live the management is worse and bedbugs and roaches in every other apartment all my neighbors have this problem and top of that very expensive no parking after 8pm and assistant manager she is a joke

Hi i'm Francisco Tobar, i live with my brother in EOS almost 1 year, we want Say thanks to all members, they're had excellent customer services, Mayra help me to upgrade to bigger apartament and we can't wait for moving. Thanks again.

This will be my 2nd year living here in the same unit and I’ve been pleasantly surprised. I have had no major issues and anything I have had concerns about has been addressed in a timely manner. Would definitely recommend. One of the better prices you’ll pay for staying in the Alexandria area!

Great solid old construction for the buildings but the management team needs to learn how to treat their residents better. Moved into a nice studio and was pretty happy, minus the dirty bathroom and painted over hair on the door, until they tried to charge me more than what I was supposed to pay on my second month. After going around and around with the sales rep, the manager and finally the management company I only had to pay what I was promised when I signed my lease. One great benefit is that the buildings have secured key card entrances but due to poor planning when the new management company took over, my building was left unsecured for close to a month. Came home to no hot water the other day and still had no hot water the next morning. I reported this to the sales team and even Nicole in the management office and was told someone would get back to me regarding compensation and did not hear back from them. This seems to be norm for this management team here.
Parking is an absolute nightmare if you don’t get home before 5: 30pm. I’ve had to walk clear across the community. Better planning by management and possibly selling assigned spots would be a huge improvement.

Great community. Very friendly and efficient staff. Service department is great too. I would highly recommend this apartment community to anyone.

I've been leaving here for over 3 years. I've never had any issues and even if there were some minor concerns, it was always taken care of immediately. Recently they have changed the management team and what a disaster this new team is! Rude, unprofessional and absolutely unhelpful! They will tell you someone will call you back, but nobody ever does. But even if they do, they will give you so much attitude that you will regret you asked them to call you back. I was going to renew my lease for another year, but on the second thought, there are so many good places around that appreciate their residents.

You will get towed, the complex will penalize you for everything, they have no remorse, worst place to live, etc lots of RATS too

My first year was great the office people were the best. New people on the office they are the worst unprofessional how they take care the costumers they never have answer for anything. All they say we call you and they never do

New company have a wors castumer service and the new employee are unprofessional and very rude when ur lease is about to over they are so bad and are trying to pass u and smiled Marijuana in majority of hallways

I lived there for one year at the beginning they were so nice when I gave them notice to leave their behavior changed especially a lady at office she is super rude.remember one year is not 365 days in EoS -21 when you sign the contract write it carefully

Health Hazards!
Water waste drainage collected in front of the patio. Mosquitoes and flyers are uncontrollable. Management notified, no response.

I don't have a problem with parking.at least it's better than other apartments I have lived in. Rent is fair for the area and quality and the neighbors are friendly.
But there are so many bugs. Less than a week living here and wow.they even came to "take care" of them but I get home after to find more and more. They stay. I tried all my tricks to get out bugs but none seem to work. I found 3 on my FIRST day here.

I live in a first floor apartment and every single time it rains my apartment floods including the apartment hallways.my apartment has flooded twice in the past two weeks due to heavy rains.and they don’t even put in new carpeting they just put fans on and air dry it.please fix this problem ASAP

The resident services here “serve” as little as possible. They will do as little as they can to help you if you have an issue and their customer service is basically inexistent. Every interaction is a surprise! There are not enough parking spots and they offer no solution to the problem but to tow your car. Its been a year and a half and it is issue after issue but having to pay almost $200 because they do t have enough parking spots is just too much. Very dissapointed!

Oh people please don’t come to this place this is the worst place to live, poor residents service, bed bugs smelly place above all unsecure, especially if u have nice car the thieves will take ur tires

The dog park is a sad story. Dogs spend whole day in carpet inside apartments, then into fake grass SMH (which is also bad during summer bc the surface gets hot and burns)! Man. EOS is just too messed up after Ross managment: (

The worst place to live they don't have management at all the previous company was a lot better than this one I put a work order for my AC on 22 sep 18 they just show up on 27 Sep and said we have to move everything from the bedroom it is 28th of Sep still nothing happened they showed up this morning now it is 1 p.m. Waiting for them to come back please if you could find another place for yourself go there I'm leaving too I already put a notice

I recently moved from Skyline to Mason apartments a few months ago and I’ve had nothing but the best services. Maintenance is pretty quick, the people are friendly, the interior of the lobby is always clean, it’s never hard to find parking and so on. The area is quiet and Peaceful. Moving here was the highlight of my year and my husband can probably say the same thing! Thank you for great service!